Citations refer to the original publication, not to a Scieee localized version.
Boshoff, C., Mels, G., & Nel, D. (1994). The relative influence of service quality dimensions on perceptions of service quality in the banking industry. South African Journal of Business Management, 25(1), 14–21. https://doi.org/10.4102/sajbm.v25i1.837
Boshoff, Christo, et al. “The relative influence of service quality dimensions on perceptions of service quality in the banking industry.” South African Journal of Business Management, vol. 25, no. 1, 1994, pp. 14–21. https://doi.org/10.4102/sajbm.v25i1.837.
Boshoff, Christo, Gerhard Mels, and Deon Nel. “The relative influence of service quality dimensions on perceptions of service quality in the banking industry.” South African Journal of Business Management 25, no. 1 (1994): 14–21. https://doi.org/10.4102/sajbm.v25i1.837.
Boshoff, C., Mels, G. and Nel, D. (1994) ‘The relative influence of service quality dimensions on perceptions of service quality in the banking industry’, South African Journal of Business Management, 25(1), pp. 14–21. Available at: https://doi.org/10.4102/sajbm.v25i1.837.
C. Boshoff, G. Mels, and D. Nel, “The relative influence of service quality dimensions on perceptions of service quality in the banking industry,” South African Journal of Business Management, vol. 25, no. 1, pp. 14–21, 1994, doi: 10.4102/sajbm.v25i1.837.
@article{boshoff1994relative,
author = {Boshoff, Christo and Mels, Gerhard and Nel, Deon},
title = {The relative influence of service quality dimensions on perceptions of service quality in the banking industry},
journal = {South African Journal of Business Management},
year = {1994},
volume = {25},
number = {1},
pages = {14--21},
publisher = {Cape Town: African Online Scientific Information Systems (AOSIS),Cape Town: African Online Scientific Information Systems (AOSIS)},
doi = {10.4102/sajbm.v25i1.837},
url = {https://doi.org/10.4102/sajbm.v25i1.837}
}
