Citations refer to the original publication, not to a Scieee localized version.
Gonu, E., Agyei, P. M., Richard, O. K., & Asare-Larbi, M. (2023). Customer orientation, service quality and customer satisfaction interplay in the banking sector: An emerging market perspective. Cogent Business & Management, 10(1), 1–20. https://doi.org/10.1080/23311975.2022.2163797
Gonu, Eric, et al. “Customer orientation, service quality and customer satisfaction interplay in the banking sector: An emerging market perspective.” Cogent Business & Management, vol. 10, no. 1, 2023, pp. 1–20. https://doi.org/10.1080/23311975.2022.2163797.
Gonu, Eric, Paul Mensah Agyei, Opoku Kofi Richard, and Mary Asare-Larbi. “Customer orientation, service quality and customer satisfaction interplay in the banking sector: An emerging market perspective.” Cogent Business & Management 10, no. 1 (2023): 1–20. https://doi.org/10.1080/23311975.2022.2163797.
Gonu, E. et al. (2023) ‘Customer orientation, service quality and customer satisfaction interplay in the banking sector: An emerging market perspective’, Cogent Business & Management, 10(1), pp. 1–20. Available at: https://doi.org/10.1080/23311975.2022.2163797.
E. Gonu, P. M. Agyei, O. K. Richard, and M. Asare-Larbi, “Customer orientation, service quality and customer satisfaction interplay in the banking sector: An emerging market perspective,” Cogent Business & Management, vol. 10, no. 1, pp. 1–20, 2023, doi: 10.1080/23311975.2022.2163797.
@article{gonu2023customer,
author = {Gonu, Eric and Agyei, Paul Mensah and Richard, Opoku Kofi and Asare-Larbi, Mary},
title = {Customer orientation, service quality and customer satisfaction interplay in the banking sector: An emerging market perspective},
journal = {Cogent Business \& Management},
year = {2023},
volume = {10},
number = {1},
pages = {1--20},
publisher = {Abingdon: Taylor \& Francis},
doi = {10.1080/23311975.2022.2163797},
url = {https://doi.org/10.1080/23311975.2022.2163797}
}
