Citations refer to the original publication, not to a Scieee localized version.
Boshoff, C. (2012). Can service firms overdo service recovery? An assessment of non-linearity in service recovery satisfaction. South African Journal of Business Management, 43(3), 1–12. https://doi.org/10.4102/sajbm.v43i3.470
Boshoff, C. “Can service firms overdo service recovery? An assessment of non-linearity in service recovery satisfaction.” South African Journal of Business Management, vol. 43, no. 3, 2012, pp. 1–12. https://doi.org/10.4102/sajbm.v43i3.470.
Boshoff, C. “Can service firms overdo service recovery? An assessment of non-linearity in service recovery satisfaction.” South African Journal of Business Management 43, no. 3 (2012): 1–12. https://doi.org/10.4102/sajbm.v43i3.470.
Boshoff, C. (2012) ‘Can service firms overdo service recovery? An assessment of non-linearity in service recovery satisfaction’, South African Journal of Business Management, 43(3), pp. 1–12. Available at: https://doi.org/10.4102/sajbm.v43i3.470.
C. Boshoff, “Can service firms overdo service recovery? An assessment of non-linearity in service recovery satisfaction,” South African Journal of Business Management, vol. 43, no. 3, pp. 1–12, 2012, doi: 10.4102/sajbm.v43i3.470.
@article{boshoff2012service,
author = {Boshoff, C.},
title = {Can service firms overdo service recovery? An assessment of non-linearity in service recovery satisfaction},
journal = {South African Journal of Business Management},
year = {2012},
volume = {43},
number = {3},
pages = {1--12},
publisher = {Cape Town: African Online Scientific Information Systems (AOSIS),Cape Town: African Online Scientific Information Systems (AOSIS)},
doi = {10.4102/sajbm.v43i3.470},
url = {https://doi.org/10.4102/sajbm.v43i3.470}
}
