Citations refer to the original publication, not to a Scieee localized version.
Owens, J., & Loggenberg, T. (1992). The telephonist and the service quality gap. Cape Town: African Online Scientific Information Systems (AOSIS),Cape Town: African Online Scientific Information Systems (AOSIS). https://doi.org/10.4102/sajbm.v23i3/4.890
Owens, Jay, and Terese Loggenberg. The telephonist and the service quality gap. Cape Town: African Online Scientific Information Systems (AOSIS),Cape Town: African Online Scientific Information Systems (AOSIS), 1992. https://doi.org/10.4102/sajbm.v23i3/4.890.
Owens, Jay, and Terese Loggenberg. The telephonist and the service quality gap. Cape Town: African Online Scientific Information Systems (AOSIS),Cape Town: African Online Scientific Information Systems (AOSIS), 1992. https://doi.org/10.4102/sajbm.v23i3/4.890.
Owens, J. and Loggenberg, T. (1992) The telephonist and the service quality gap. Cape Town: African Online Scientific Information Systems (AOSIS),Cape Town: African Online Scientific Information Systems (AOSIS). Available at: https://doi.org/10.4102/sajbm.v23i3/4.890.
J. Owens and T. Loggenberg, “The telephonist and the service quality gap,” Cape Town: African Online Scientific Information Systems (AOSIS),Cape Town: African Online Scientific Information Systems (AOSIS), 1992, doi: 10.4102/sajbm.v23i3/4.890.
@misc{owens1992telephonist,
author = {Owens, Jay and Loggenberg, Terese},
title = {The telephonist and the service quality gap},
year = {1992},
publisher = {Cape Town: African Online Scientific Information Systems (AOSIS),Cape Town: African Online Scientific Information Systems (AOSIS)},
doi = {10.4102/sajbm.v23i3/4.890},
url = {https://doi.org/10.4102/sajbm.v23i3/4.890}
}
The source metadata has no journal, volume or pages. Add them from the original publication if your citation needs them.
