Citations refer to the original publication, not to a Scieee localized version.
Leal Díaz, M. Á., Martín Montes, A., Ropero Rodríguez, J., Barbancho Concejero, J., & León de Mora, C. (2017). An Intelligent Help-Desk Framework for Effective Troubleshooting. International Academy, Research, and Industry Association (IARIA). https://idus.us.es/items/277f110f-60cd-405b-a84d-6c9d2c4c7a7c
Leal Díaz, Miguel Ángel, et al. An Intelligent Help-Desk Framework for Effective Troubleshooting. International Academy, Research, and Industry Association (IARIA), 2017. https://idus.us.es/items/277f110f-60cd-405b-a84d-6c9d2c4c7a7c.
Leal Díaz, Miguel Ángel, Antonio Martín Montes, Jorge Ropero Rodríguez, Julio Barbancho Concejero, and Carlos León de Mora. An Intelligent Help-Desk Framework for Effective Troubleshooting. International Academy, Research, and Industry Association (IARIA), 2017. https://idus.us.es/items/277f110f-60cd-405b-a84d-6c9d2c4c7a7c.
Leal Díaz, M. Á. et al. (2017) An Intelligent Help-Desk Framework for Effective Troubleshooting. International Academy, Research, and Industry Association (IARIA). Available at: https://idus.us.es/items/277f110f-60cd-405b-a84d-6c9d2c4c7a7c.
M. Á. Leal Díaz, A. Martín Montes, J. Ropero Rodríguez, J. Barbancho Concejero, and C. León de Mora, “An Intelligent Help-Desk Framework for Effective Troubleshooting,” International Academy, Research, and Industry Association (IARIA), 2017. [Online]. Available: https://idus.us.es/items/277f110f-60cd-405b-a84d-6c9d2c4c7a7c
@misc{lealdiaz2017intelligent,
author = {Leal Díaz, Miguel Ángel and Martín Montes, Antonio and Ropero Rodríguez, Jorge and Barbancho Concejero, Julio and León de Mora, Carlos},
title = {An Intelligent Help-Desk Framework for Effective Troubleshooting},
year = {2017},
publisher = {International Academy, Research, and Industry Association (IARIA)},
url = {https://idus.us.es/items/277f110f-60cd-405b-a84d-6c9d2c4c7a7c}
}
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