लोक सेवा गारंटी अधिनियम: बिलासपुर जिले में कार्यान्वयन, चुनौतियाँ एवं प्रभाव का एक अध्ययन

In . J . o Con emp. Res. in Mul i. PEER-REVIEWED JOURNAL Volume 4 Issue 5 [Sep- Oc ] Yea 2025
279
© 2025  , .  
. This is an open-access a icle dis ibu ed unde he e ms o he C ea i e Commons A ibu ion 4.0 In e na ional License
(CC BY NC ND).h ps://c ea i ecommons.o g/licenses/by/4.0/
Resea ch A icle
   :    ,      
  1*, .   2
1 ,  
,

.
..  ,  , , , , 
2 ,  ,  , . ..  ,  , ,  , 
Co esponding Au ho : * 
DOI: h ps://doi.o g/10.5281/zenodo.17303829

Manusc ip In o ma ion
             
  ,  ,        -
              
                ,
  ,           
         ,    
               
  ,           
         ,    
                
  
▪ ISSN No: 2583-7397
▪ Recei ed: 13-08-2025
▪ Accep ed: 25-09-2025
▪ Published: 09-10-2025
▪ IJCRM:4(5); 2025: 279-285
▪ ©2025, All Righ s Rese ed
▪ Plagia ism Checked: Yes
▪ Pee Re iew P ocess: Yes
How o Ci e his A icle
 
,
 .   
 :   

,
    
 In J Con emp Res
Mul idiscip
.
2025
:
4(5):279-285
Access his A icle Online
www.mul ia iclesjou nal.com
 :    , , , , ,  .
1. 
         
  ,       
          
,         
     (2005)    ,
        
          
In . J . o Con emp. Res. in Mul i. PEER-REVIEWED JOURNAL Volume 4 Issue 5 [Sep- Oc ] Yea 2025
280
© 2025  , .  
. This is an open-access a icle dis ibu ed unde he e ms o he C ea i e Commons A ibu ion 4.0 In e na ional License
(CC BY NC ND).h ps://c ea i ecommons.o g/licenses/by/4.0/
     ,    
           
 2011   ,    
          
        ,
,        
            
   ,     
  ,       
          
        
 ,    -    , 
        
2.  
   (2024)        
        , 23
    ,      
   60%      
         
     ,   , 
        
        - 
   
 (2024)          
  AID  (,   )
           
     ,     (  415
  )        
   COVID-19      
 ,       
     -    
    (  20%  
),   , /   
       
 (2024)     ,      
      , 70%  
,      350   65%  
          
           
        , 
-     
 (2023)         , 
            
  80%     ,    
   320    70%    
 ,  30%       
         
         
           
 (2023)     ,    
      ,  
   ,       320 
 60%          
          
     ,    
       
 ,          
  ,      
 (2023)         , 
         ,
75%      400   70%   
          
         
        
 ,     ,   
    
 (2022)       , 
         
,         
280   60%   ,  40%    
           
         
         
      
 (2022)     ,   
       ,  
   380   75%   ,  25%
         
         
            
        
,        
 (2021)      , 
        ,
      400   65%  
,  35%       
         
          
           
        , 
         
      
 (2020)     ,  ST/SC 
           
      300   50% 
  ,  50%     
In . J . o Con emp. Res. in Mul i. PEER-REVIEWED JOURNAL Volume 4 Issue 5 [Sep- Oc ] Yea 2025
281
© 2025  , .  
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         
         
     
,     (2019)      
          
         ,  
       300   
 55%    ,  45%     
           
       
           
 (2019)     ,    
           
      ,      
320   55%      ,  45% 
          
         
          
         
    ,       
  (2018)        ,
          
        ,   
     ,      
  300      65%  
   ,  35%    
          
          
          
           
       
   
 (2018)     ,      
   , 65%     ,
    350   70%     
           
         
         
    ,      
          
 (2017)         
  ,       
   ,       
300   60%        

 (2017)         
           ,
,          
       ,    
          
   ,   (73 ) 
     ,      
            
  ()      , 
  11-14%         
 , -     
     -    
     ,     
        
   
 (2017)      ,    
        80%   ,
      300   85%  
     -     
          
          
       ,   
   
 (2016)     ,    
    ,    
    400   75%      
       -
          
     ,    
 ,      
 (2012)         
          
     ,     
  200     50%  
           
          
-     
    (n.d.)  21   -   
         
      ,   
    250   65%   
Ghosh         
3.   
1.         
    
2.         

3.   ,     
  
4.         
 
In . J . o Con emp. Res. in Mul i. PEER-REVIEWED JOURNAL Volume 4 Issue 5 [Sep- Oc ] Yea 2025
282
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4.   
H1:            
H2:        
 
H3:          
5.   
      ,   
     :   
        , 10  
  :    ,
          
:  ,       
   : 300 ,  150   150
 
 :  ,    (,
, , , ,  )     
  (, ,  ) 
     (0.82)   
 :     (  - 2025),
   ,     
 SPSS    ,  
, -,    chi-  
  : ,    
      
6.   
 1    





21-35
129
43%
36-45
80
27%
46-55
62
21%
56+
29
9%


172
57%

128
43%

 
66
22%
 
57
19%
 
61
20%
  
57
19%

59
20%

 
77
26%
 
81
27%
  
76
25%
 
66
22%


67
22%

48
16%

62
21%
 /  
54
18%
/
69
23%


140
47%

160
53%
:      (21-35 , 43%) , 
          
(57%) ,          
 (22%),         
,  SC/ST  (53%)   , 22% ,
          
  (53%),       
       
 
H1:      ( -)
 2:  

N

 

172
3.05
1.41

128
3.08
1.39
-: -0.143, p-: 0.886 (d =298)
In . J . o Con emp. Res. in Mul i. PEER-REVIEWED JOURNAL Volume 4 Issue 5 [Sep- Oc ] Yea 2025
283
© 2025  , .  
. This is an open-access a icle dis ibu ed unde he e ms o he C ea i e Commons A ibu ion 4.0 In e na ional License
(CC BY NC ND).h ps://c ea i ecommons.o g/licenses/by/4.0/
: -    p- 0.855 (>0.05)  
 H1     ,    
          
         3.05
(SD=1.41)    3.08 (SD=1.39)   
     ,       
-     ,      
  ,   3       
           (2019)
   ,         
   ,        
 (     )   
    ,      
H2:      ()
 3:  
 
p-
-0.137
0.018
:         
         
   -0.137 (p=0.018 <0.05)   H2
   ,      
          
   ,       
          
     (2021)     ,  
        
    (22%)     ,
         
 
H3:     (chi- )
 4:   

  0
1
 
21-35
44
85
129
36-45
37
43
80
46-55
26
36
62
56+
9
20
29
chi2: 4.062, p: 0.255, d : 3
:           
         4.062 (p=0.255
>0.05)   H3    ,   
           
 ,          
     ,  (21-35: 66% ) 
     ,   (56+: 69% ) 
    ,      
    (2020)      ,  
     ,    
             
    - ,     
     
 4:    - 

 1-2
3
4-5
 

25
20
22
67

18
15
15
48

22
18
22
62
 
20
16
18
54

25
20
24
69
: -       
        Chi-Squa e
 0.2916  p- 0.99998 (>0.05)    
   ,      
         ,  
        (3)    
 (: 35%  )    

In . J . o Con emp. Res. in Mul i. PEER-REVIEWED JOURNAL Volume 4 Issue 5 [Sep- Oc ] Yea 2025
284
© 2025  , .  
. This is an open-access a icle dis ibu ed unde he e ms o he C ea i e Commons A ibu ion 4.0 In e na ional License
(CC BY NC ND).h ps://c ea i ecommons.o g/licenses/by/4.0/
,        H2  
      (2022)    , 
      - 
   (22%)     
   

         
,       
       (43%)   (57%)
  ,  SC/ST (53%)    
          
(p=0.886),       
(-0.137, p=0.018),        
 ,        
       (p=0.255), 
    (66%)       
     ,     (2019)  
 ,         , 
    ,    (2024) 
, 23    ,     
  ,       
     
        ,  
    ,    
   ( )   
 (22% )       (2017) 
  ,        ,
       (2017)  
            , 
 H3        (2012)  -
       , 
     ,     
   
       , 
        ,
       
   Ghosh    (2020)  , -
        ,  
       (2024)    
  ,         
        
 ,      

 
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