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RA JOURNAL OF APPLIED RESEARCH
ISSN: 2394-6709
DOI:10.47191/ aja / 11i10.12
Volume: 11 Issue: 10 Oc obe 2025
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Open Access
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Ma ía del Ca men Islas López1, RAJAR Volume 11 Issue 10 Oc obe 2025
T ans o ming Communica ion Th ough Vi ual Assis an s using Gene a i e
A i icial In elligence
Ma ía del Ca men Islas López¹, Osca Li a U ibe², I ma Cá denas Ga cía³
1CBTIS 287, Mexico
2,3Uni e sidad Tecnológica de Tulancingo, Mexico
ARTICLE INFO
ABSTRACT
Published Online:
30 Oc obe 2025
Co esponding Au ho :
Osca Li a U ibe
Educa ional ins i u ions wo ldwide ace pe sis en adminis a i e challenges, especially ega ding
communica ion, in o ma ion dissemina ion, and esponse imes. This esea ch in oduces
Wol Cha , an in o ma ional cha bo designed o he Gene al Di ec o a e o Indus ial and Se ice
Technological Educa ion (DGETI) in Hidalgo, Mexico. Wol Cha in eg a es Ja aSc ip , Google
Gene a i e AI, and On he o he hand, he Wha sApp applica ion is used as an in e ace o au oma e
he low o academic and adminis a i e in o ma ion. The s udy ollows an applied, expe imen al,
and quan i a i e me hodology o measu e he impac o cha bo implemen a ion on adminis a i e
e iciency. P elimina y esul s show ha Wol Cha imp o es esponse e iciency by 65.8%, educes
epe i i e adminis a i e asks by 60%, and enhances use sa is ac ion. This pape also discusses
he heo e ical amewo k behind AI-based cha bo s, hei po en ial scalabili y o o he educa ional
sys ems, and hei con ibu ion o digi al ans o ma ion aligned wi h global sus ainabili y goals and
he Na ional De elopmen Plan o he cu en go e nmen , which p omo es he use o echnological
in as uc u e, close he echnological gap in di e en sec o s.
KEYWORDS: Cha bo , Gene a i e AI, DGETI, Educa ion, Au oma ion, Digi al T ans o ma ion
I. INTRODUCTION
In he digi al e a, educa ional ins i u ions ace signi ican
challenges in managing adminis a i e p ocesses and
communica ion low. The Gene al Di ec o a e o Indus ial
and Se ice Technological Educa ion (DGETI) o e sees
mo e han 629,000 s uden s in 456 schools ac oss Mexico.
Despi e echnological ad ances, adminis a i e ine iciencies
pe sis , especially in handling epe i i e inqui ies abou
en ollmen , ce i ica es, social se ice, and exam p ocedu es.
This si ua ion gene a es delays, wo kload sa u a ion, and
educed sa is ac ion among bo h s uden s and s a . Wol Cha
eme ges as a echnological esponse, in eg a ing
a i icial in elligence and ins an messaging o p o ide as ,
accu a e, and con ex -awa e in o ma ion. I s implemen a ion
aligns wi h Mexico’s na ional digi al policies and he Uni ed
Na ions Sus ainable De elopmen Goal 9, p omo ing
inno a ion, in as uc u e, and digi al inclusion.
II. THEORETICAL FRAMEWORK
Su e al. (2025) conduc ed a andomized ial- ype s udy o
pa ien educa ion on p ena al aneuploidy es ing, aiming o
de e mine he impac o using a cha bo as an educa ional and
counseling assis an . The me hod used is di ided in o wo
pa s: in he i s , pa ien s used he cha bo be o e he p o ide
isi , while in he second, hey only ecei ed educa ion om
he p o ide . The esul s show ha knowledge acquisi ion
was highe among pa ien s who used he cha bo compa ed o
hose who did no ; likewise, p o ide s also epo ed highe
ou comes based on co ec answe s. I is wo h men ioning
ha he s udy in ol ed 258 women.
Ma ínez Rolán (2024) analyzed he implemen a ion o an
educa ional cha bo as a suppo ool in eaching in he
Ad e ising and Public Rela ions deg ee a he Uni e si y o
Vigo, Spain. The objec i e o he wo k ca ied ou was o
e alua e how cha bo s can imp o e access o academic
in o ma ion and s eamline exam p epa a ion h ough as e
in e ac ion wi h s uden s. Fi s , he cha bo was de eloped on
he Cha base.co pla o m, p og ammed o espond
exclusi ely abou he con en s o he subjec "Al e na i e
Communica ion".
The in eg a ion o a i icial in elligence in educa ional
en i onmen s has gained momen um due o i s capaci y o
enhance communica ion and ope a ional e iciency.
Acco ding o Ma inengo e al. (2023), con e sa ional agen s
a e ans o ming heal hca e and educa ion by simula ing
human-like in e ac ions ha enable con inuous in o ma ion
“T ans o ming Communica ion Th ough Vi ual Assis an s using Gene a i e A i icial In elligence”
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Ma ía del Ca men Islas López1, RAJAR Volume 11 Issue 10 Oc obe 2025
access. Simila ly, Blandón León and Mojica Bal odano
(2023) demons a ed he po en ial o Cha GPT-based
cha bo s o op imize adminis a i e managemen , educing
ask imes and imp o ing o ganiza ional coo dina ion. Chiu
e al. (2023) ound ha AI-d i en cha bo s suppo s uden
mo i a ion when p ope ly in eg a ed wi h eaching
me hodologies, highligh ing he ele ance o use expe ience
and eedback. Wol Cha builds upon hese ounda ions by
in eg a ing he capabili ies o Google Gene a i e AI wi hin
Wha sApp, a widely adop ed communica ion pla o m in
Mexico, ensu ing accessibili y and usabili y o all
educa ional s akeholde s.
III. METHODOLOGY AND SYSTEM
DEVELOPMENT
This esea ch ollows an applied and expe imen al
me hodology wi h a quan i a i e app oach. The de elopmen
o Wol Cha was di ided in o eigh s ages: 1) De ining
unc ional equi emen s; 2) Selec ing echnologies and
lib a ies; 3) Se ing up he de elopmen en i onmen ; 4)
De eloping he backend; 5) Managing e o s and e ies; 6)
Conduc ing uni and in eg a ion es s; 7) Deploymen ; and 8)
Main enance. The cha bo uses Node.js as he backend
amewo k, in eg a ing Venom-Bo o Wha sApp API
in e ac ion and Google Gene a i e AI o na u al language
p ocessing. I p ocesses di e se ile ypes (Excel, CSV,
DOCX, PDF, images) o ex ac in o ma ion and gene a e
con ex ually accu a e esponses. Fo deploymen , Wol Cha
was hos ed on Railway Cloud o ensu e eliabili y and
scalabili y, wi h moni o ing sys ems implemen ed o up ime
and pe o mance acking. See igu e 1.
Figu e 1. Me hodology o he de elopmen and
implemen a ion o he Wol Cha Sou ce: Own
elabo a ion
IV. SYSTEM ARCHITECTURE AND
FUNCTIONALITY
Wol Cha ope a es unde a modula a chi ec u e designed o
e iciency and adap abili y. The backend handles da a
pa sing, session managemen , and API eques s o Google
Gene a i e AI. The on end in e ace, powe ed by
Wha sApp, allows use s o send inqui ies in na u al language.
Wol Cha hen in e p e s use in en using AI-based na u al
language p ocessing, sea ches he ele an da ase s, and
p o ides p ecise esponses. The cha bo s o es con e sa ion
his o ies o con inuous imp o emen and uses hash
e i ica ion o p e en da a duplica ion. This design ensu es
24/7 ope a ion and adap abili y o o he adminis a i e
sys ems.
V. RESULTS AND DISCUSSION
Wol Cha was es ed in ou DGETI campuses in Hidalgo:
CBTIS 287, 59, 218, and 8. Du ing pilo es ing, he cha bo
managed o assis 35 s uden s pe hou , ou pe o ming
adi ional adminis a i e p ocesses by 65.8%. Use eedback
collec ed h ough sa is ac ion su eys showed ha 80% o
esponden s a ed e iciency a le el 5, 90% con i med ha
he in o ma ion p o ided was upda ed, and 92% exp essed
willingness o con inue using Wol Cha .
Quali a i e eedback emphasized he use ulness o 24/7
a ailabili y and he educ ion o wai ing imes o
adminis a i e asks. In addi ion, s a epo ed dec eased
wo kload and inc eased p oduc i i y, allowing mo e ime o
s a egic planning and s uden engagemen . Compa a i ely,
simila implemen a ions in La in Ame ican ins i u ions ha e
shown e iciency gains be ween 40% and 60%, con i ming
ha Wol Cha ’s esul s a e abo e a e age o AI-based
adminis a i e ools.
VI. IMPACT AND FEASIBILITY ANALYSIS
Wol Cha demons a es no only echnical easibili y bu also
social, economic, and en i onmen al impac . Technically, i s
design based on Ja aSc ip and Google Gene a i e AI
ensu es lexibili y and scalabili y. Economically, he solu ion
equi es minimal ha dwa e esou ces, making i sus ainable
o public ins i u ions. Socially, i educes he digi al di ide
by p o iding accessible in o ma ion channels h ough
Wha sApp, he mos used messaging pla o m in Mexico.
En i onmen ally, i con ibu es o pape educ ion by
digi izing communica ion p ocesses. Wol Cha aligns wi h
educa ional inno a ion amewo ks and can se e as a model
o na ionwide implemen a ion ac oss he DGETI ne wo k.
VII. CONCLUSIONS
The implemen a ion o Wol Cha wi hin he DGETI
educa ional sys em has p o en e ec i e in imp o ing
communica ion, op imizing in o ma ion low, and educing
adminis a i e wo kload. I s in eg a ion o AI and Wha sApp
enables immedia e esponses o s uden inqui ies, achie ing
high sa is ac ion le els and measu able e iciency
imp o emen s. Wol Cha exempli ies how gene a i e AI can
suppo sus ainable digi al ans o ma ion in educa ion.
Fu u e wo k will ocus on ex ending i s unc ionali ies o
include academic u o ing, da a analy ics, and in eg a ion
wi h o he ins i u ional pla o ms. The success o his
ini ia i e p o ides a ounda ion o scaling he model o o he
s a es and educa ional subsys ems in Mexico.
“T ans o ming Communica ion Th ough Vi ual Assis an s using Gene a i e A i icial In elligence”
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Ma ía del Ca men Islas López1, RAJAR Volume 11 Issue 10 Oc obe 2025
ACKNOWLEDGMENT
We hank he da a science s uden s o CBTIS 287 o hei
pa icipa ion and commi men o his p ojec , and he school
au ho i ies o hei con ibu ions o he de elopmen o
echnological p ojec s ha bene i socie y.
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