Users’ perception of satisfaction of the eletronic information system – SEI in the Instituto Federal de Rondônia

Copy igh © 2023 by Au ho /s and Licensed by IADITI. This is an open access a icle dis ibu ed unde he C ea i e Commons A ibu ion License which pe mi s un es ic ed use, dis ibu ion, and ep oduc ion in any medium, p o ided he o iginal wo k is p ope ly ci ed. Jou nal o In o ma ion Sys ems Enginee ing and Managemen 2023, 8(1), 18354 e-ISSN: 2468-4376 h ps://www.jisem-jou nal.com/ Resea ch A icle Use s’ pe cep ion o sa is ac ion o he ele onic in o ma ion sys em – SEI in he Ins i u o Fede al de Rondônia Ana Paula Cama inha1 *, An ónio Ab eu2, Ma celo Tenó io Ma os Júnio 3, I one Ca doso2 1 CEOS.PP, SIIS - Social Inno a ion and In e ac i e Sys ems, Poly echnic o Po o / ISCAP, Po ugal 2 CEOS.PP, Poly echnic o Po o / ISCAP, Po ugal 3 Poly echnic o Po o / ISCAP, Po ugal * Co esponding Au ho : ap eixei [email protected] Ci a ion: Cama inha, A. P., Ab eu, A., Júnio , M. T. M., & Ca doso, I. (2023). Use s’ pe cep ion o sa is ac ion o he ele onic in o ma ion sys em – SEI in he Ins i u o Fede al de Rondônia. Jou nal o In o ma ion Sys ems Enginee ing and Managemen , 8(1), 18354. .h ps://doi.o g/10.55267/iad .07.12744 ARTICLE INFO ABSTRACT Recei ed: 28 Sep 2022 Accep ed: 26 Oc 2022 Public ins i u ions in B azil ha e unde gone a majo p ocess o digi iza ion o hei p ocedu es and se ices ollowing he p ecep s o Indus y 4.0. In his scena io, Ins i u o Fe al da Rondônia - IFRO sough o inc ease i s e iciency wi h he adop ion o he Elec onic In o ma ion Sys em - SEI, adop ed in 2017. The ollowing in es iga ion sough o know he pe cep ion o sa is ac ion o use s o he sys em h ough he adap ed applica ion o he Model o Technology Accep ance (TAM). This is an explo a o y in es iga ion o a quan i a i e na u e ha sough o alida e o ejec hypo heses h ough he applica ion o a ques ionnai e. The collec ed da a showed ha he a ious analyzed cons uc s had a posi i e ela ionship wi h each o he , making i possible o alida e all he esea ch hypo heses. I was concluded ha IFRO employees pe cei ed he use ulness o he SEI and ha his pe cep ion signi ican ly in luenced he in en ion o use he sys em and he quali y, agili y and planning o wo k in he ins i u ion. Keywo ds: Sys em, echnology, models, TAM INTRODUCTION The echnological ad ances o Indus y 4.0 ha e b ough new pa adigms o companies and public ins i u ions whe e p oduc s and se ices ha e begun o mo e in a manne aligned wi h sus ainabili y. Fo Pe ei a & Simone o (2018), um o he concep s o indus y 4.0 is he social esponsibili y o he company. Aligning wi h his pa adigm, acco ding o And ade e al (2018), " he e m indus y 4.0 e e s o he union o a se o echnologies ha build a i ual en i onmen in eg a ed in o a physical en i onmen o gi e mo e agili y o decision making". The IFRO is a B azilian Public Ins i u ion o echnical and echnologis educa ion ocused on eaching, esea ch, and ex ension and which is pa o he Fede al Educa ion Ne wo k o B azil. I is a new 12-yea -old ins i u ion ha has unde gone se e al in e nal changes, such as digi izing i s p ocesses and adop ing adminis a i e sys ems, suppo o managemen , and decision-making. In he con ex o his echnological e olu ion is he adop ion o he Elec onic In o ma ion Sys em - SEI o he managemen o he adminis a i e p ocesses o he ins i u ion. The SEI was de eloped by he Regional Elec o al Cou o he 4 h Region (TRF4) o p omo e adminis a i e e iciency h ough he managemen o elec onic documen s. In 2017, IFRO, h ough O dinance No. 1,420 o July 31, 2017, decided o es ablish he SEI as he o icial sys em o managemen o elec onic p ocesses and documen s. The esea ch aimed o know he sa is ac ion and o ms o in e ac ion o IFRO employees wi h he SEI, in addi ion o esponding o p e-es ablished hypo heses h ough he applica ion o he Technological Accep ance Model (TAM). Speci ically, he esea ch seeks o know he pe cep ion o SEI use s ega ding he ease o use o he sys em and i s use ulness in ins i u ional ac i i ies, besides knowing o he a iables ha may ha e a posi i e o nega i e impac on he use o he Sei in he ins i u ion. Cama inha A. e al. / J INFORM SYSTEMS ENG, 8(1), 18354 2 / 9 The SEI has been used by IFRO e ec i ely since 2017, howe e , despi e being in use o i e yea s, he e has been no esea ch ha seeks o know he o e all sa is ac ion o use s o he sys em and how hey accep he echnology implemen ed. Taking no e o his eali y can con ibu e o he decisions o manage s ega ding he imp o emen o he sys em in he sea ch o imp o emen s in adminis a i e p ocedu es in he ins i u ion. Technology accep ance models When alking abou in o ma ion sys ems and echnological solu ions, i is impo an o highligh he discussions and s udies on use s' accep ance o ejec ion o hese ools and which a iables in e e e wi h hese esul s. Acco ding o Da is e al (1989), " esea che s need o be e unde s and he easons ha make people esis he use o compu e s o design p ac ical me hods o e alua e sys ems and imp o e use accep ance." Da is e al (1989) p oposed he echnology accep ance model (TAM). The objec i e o his model is o e alua e he accep ance o echnology h ough wo pilla s: pe cei ed u ili y and pe cei ed ease o use. This model was adap ed om he Ra ional Ac ion Theo y (ART). Pe ei a & Simone o (2018) de ines pe cei ed u ili y is he use 's subjec i e p obabili y ha using he sys em will inc ease hei wo k pe o mance wi hin an o ganiza ion. Pe cei ed ease e e s o he deg ee o which he use expec s ha he use o he sys em does no imply e o . Mo eo e , o Sil a & Dias (2007) he TAM model s ill e alua es he dimensions o a i ude and beha io al in en ion, bo h o which a e in luenced by bo h pe cei ed ease and pe cei ed use ulness. The a i ude indica es how he use beha es and he mo i a ion o use he sys em. Beha io al in en shows he in en ion o use he sys em in he u u e, which will de e mine he ac ual use o he sys em. Fo Sil a e al (2008) he TAM model, because i has beha io al cha ac e is ics, can only e alua e issues di ec ly ela ed o he use and hei pe cep ions abou he use o he sys em and, he e o e, he cons uc ions should be de eloped o cap u e pe sonal opinions, allowing he pe cep ion o he easons o non-accep ance o co ec he implemen a ion ailu es. Figu e 1 shows he ela ionship be ween ex e nal a iables, pe cei ed u ili y, pe cei ed ease o use, and in en o use a sys em and hei impac on consume beha io when deciding whe he o no o use a sys em. Figu e 1. Technology Accep ance Model (TAM) Figu e 2. Technology Accep ance Model (TAM 2) 3 / 9 Cama inha A. e al. / J INFORM SYSTEMS ENG, 8(1), 18354 Figu e 3. Technology Accep ance Model (TAM 3) Venka esh & Da is (2000) con ibu es o he imp o emen o he TAM model, p oposing a new ep esen a ion o he model wi h he inclusion o some ex e nal a iables, such as expe ience, subjec i e no m, olun ee ing, image, ele ance o wo k, quali y o deli e y, and demons a ion o esul s. Figu e 2 shows he ep esen a ion o he p oposed model known as TAM 2 wi h he inclusion o ex e nal a iables. Venka esh & Bala (2008) p oposed a model adap ed o he ini ial models and Da is e al (1989) and Venka esh & Da is (2000) whe e ex e nal a iables we e included ha de e mine he cons uc ion o pe cei ed ease. Figu e 3 shows he model p oposed by he au ho s known as TAM 3. RESEARCH METHODOLOGY The esea ch was suppo ed by an explo a o y quan i a i e s udy wi h he applica ion o a ques ionnai e o he employees o all IFRO uni s, o unde s and how hey in e ac and accep he use o he SEI. Fo Cama inha e al (2020), " he me hodological op ions a e one o he mos ele an decisions since hey ou line he expec ed esul s and es ic hei cla i y and accu acy". Acco ding o Dal o o (2008), " he quan i a i e s udies a e guided by a esea ch model in which he esea che elies on concep ual e e ence ables as well s uc u ed as possible, om which he o mula es hypo heses abou he phenomena and si ua ions he wan s o s udy". Fo he cons uc ion o a concep ual model, some concep s aken om he li e a u e as well as hei au ho s we e lis ed in Table 1. Table 1. Re e ence able Cons uc s De ini ion Au ho s Pe cei ed U ili y The deg ee o which a pe son belie es ha using SEI will imp o e hei pe o mance a wo k. Venka esh & Da is (2000), Da is e al (1989) Pe cei ed ease o use To wha ex en a pe son belie es ha using SEI will be e o - ee? Venka esh & Da is (2000), Da is e al (1989) In en ion o use SEI Deg ee o he p opensi y o a use o adop he SEI. Da is e al (1989) Usabili y The use 's pe cep ion ha THE SEI can mee hei needs. Venka esh & Bala (2008) In e ac i i y Deg ee o use in e ac i i y wi h CES. Venka esh & Bala (2008) Pe cei ed sa is ac ion Use sa is ac ion wi h he use o SEI. Venka esh & Bala (2008) Hypo heses a e p o isional s a emen s abou a pa icula phenomenon o s udy. These s a emen s indica e he esea ch issues and he pa hs, di ec ing he in es iga ion (Zanella, 2006). Table 2 p esen s he hypo heses o his in es iga ion. Cama inha A. e al. / J INFORM SYSTEMS ENG, 8(1), 18354 4 / 9 Table 2. Hypo heses o he in es iga ion The de elopmen o a concep ual model becomes undamen al o sol ing he p oblem o esea ch. Thus, Figu e 4 shows he concep ual model elabo a ed based on he Technological Accep ance Model - TAM o Venka esh & Bala (2008). The concep ual model in Figu e 4 shows he a ious ela ionships be ween cons uc s and aims o analyze whe he he e a e posi i e ela ionships be ween hem. Fo da a collec ion, a closed ques ionnai e was used based on ques ionnai es o simila in es iga ions a ailable in he li e a u e e iew ha also used he Technology Accep ance Model (TAM) as in Da Sil a & Gonçal es (2021), Bobsin (2007) and Hedle e al (2016). Responses we e collec ed h ough Google Fo ms. Fo he o mula ion o he ques ionnai e, we op ed o he Like scale om 1 o 5 poin s. RESULTS A e pe o ming a p e- es o he ques ionnai e ha demons a es o is e ec i e, i was passed o he gene al applica ion. Sample cha ac e iza ion The ques ionnai e was applied be ween Ap il 6 and 29, 2022 and 205 IFRO employees a ended. The sample consis ed o 62.2% o adminis a i e echnicians and 37.8% o eache s. The age g oup showed ha 43.9% a e be ween 33 and 40 yea s old, 30.5% a e o e 40 yea s old, 23.2% a e be ween 26 and 32 yea s old and only 2.4% a e be ween 18 and 25 yea s old. The esul s showed ha 46.3% wo ked a he ins i u ion be ween 6 and 9 yea s, 27.4% o mo e han 10 yea s, 22.6% be ween 2 and 5 yea s, and only 3.7% epo ed wo king less han 2 yea s. Rega ding academic quali ica ions, 41.5% epo ed ha ing a deg ee o specializa ion, 37.2% epo ed ha ing a mas e 's deg ee, 9.8% epo ed ha ing a doc o a e, 9.1% had a deg ee (bachelo 's deg ee) and only 2.4% had only he in e media e le el. Rega ding he use o sei, 65.9% epo ed using sei e e y day, 19.5% use i be ween 2 and 3 imes a week, 11% use i a leas once a week and only 3.7% use i a leas once a mon h. Reliabili y and ac o analysis Reliabili y analysis is based on he eliabili y check o he ques ionnai e applied h ough s a is ical analyses. The da a collec ed h ough Google Fo ms we e p ocessed using he SPSS so wa e o pe o m s a is ical analysis. The eliabili y o he a ious cons uc s ha a e pa o he da a collec ion ins umen can be assessed using C onbach’s Alpha Coe icien . Alpha is a coe icien ha uses alues be ween 0 and 1. The close o 1, he highe he eliabili y o he ins umen analyzed (Sole Cá denas & Sole Pons, 2012). Alpha eliabili y scale pa ame e s a y as ollows: 0 o 0.21 – small consis ency; 0.21 o 0.40 – easonable consis ency; 0.41 o 0.60 – mode a e consis ency; 0.61 o 0.80 – subs an ial consis ency; 0.81 o 1.0 – calmes pe ec consis ency. C onbach's Alpha analyses we e pe o med conside ing he se o i ems belonging o each cons uc o he da a collec ion ins umen and a e shown in Table 3. Figu e 4. Concep ual map Hypo heses Au ho s H1 The expe ience in he use o he sys em has a posi i e ela ionship wi h he pe cei ed use ulness o he use o SEI. Venka esh & Bala (2008) H2 The expe ience in he use o he sys em has a posi i e ela ionship wi h he pe cei ed ease o use o he SEI. Venka esh & Bala (2008) H3 The usabili y o he sys em is posi i ely ela ed o he pe cei ed ease o use o he SEI Venka esh & Bala (2008) H4 The in e ac ion wi h he sys em has a posi i e ela ionship wi h he pe cei ed ease o use o he SEI. Venka esh & Bala (2008) H5 Pe cei ed sa is ac ion has a posi i e ela ionship wi h he pe cei ed ease o use o he SEI. Venka esh & Bala (2008) H6 The pe cei ed ease o use has a posi i e ela ionship wi h he pe cei ed use ulness o he SEI. Venka esh & Da is (2000), Da is e al (1989) H7 The pe cei ed u ili y has a posi i e ela ionship wi h he in en ion o using he SEI. Venka esh & Da is (2000), Da is e al (1989) H8 The pe cei ed ease o use has a posi i e ela ionship wi h he in en ion o use he SEI. Venka esh & Da is (2000), Da is e al (1989) H9 The in en ion o use has a posi i e ela ionship wi h he cu en use o SEI. Venka esh & Da is (2000), Da is e al (1989), Venka esh & Bala (2008) 5 / 9 Cama inha A. e al. / J INFORM SYSTEMS ENG, 8(1), 18354 Table 3. C onbach's Alpha Coe icien . Cons uc Al a de C onbach I ems Consis ency Expe ience in using SEI 0,557 3 Mode a e Usabili y 0,903 3 Almos pe ec In e ac ion wi h SEI 0,871 3 Almos pe ec Pe cei ed sa is ac ion 0,875 3 Almos pe ec Pe cei ed u ili y 0,907 3 Almos pe ec Pe cei ed ease o use 0,904 3 Almos pe ec In en o use 0,920 3 Almos pe ec Cu en use o SEI 0,468 3 Mode a e Value o gene al C onbach's Alpha 0,952 Almos pe ec In he analysis o Table 3, i is obse ed ha only he cons uc s "Expe ience in he use o SEI" and "Cu en use o SEI" a e mode a e consis encies. All o he cons uc s ha e almos pe ec consis encies, which indica es ha he e is eliabili y and in e nal consis ency in he da a collec ion ins umen . The KMO Tes (Kaise -Meye -Olkin) indica es he p opo ion o da a a iance ha can be conside ed common o all a iables, ha is, ha can be a ibu ed o a common ac o . The close o 1, he be e he esul , ha is, he mo e app op ia e he sample is o he applica ion o ac o analysis. The esul ob ained h ough he KMO es o all a iables o he da a collec ion ins umen mus emain abo e 0.5 o he a iables o be conside ed adequa e o he s udy. The alue measu ed h ough he SPSS so wa e assay was 0.936, which indica es ha he sample selec ed o he s udy is adequa e. The commonali ies a e he amoun s o a iances (co ela ions) o each a iable explained by he ac o s and he highe he commonali y, he g ea e he powe o explana ion o he a iable by he ac o . Fo Filho & Junio (2009), Usually, he minimum accep able alue is 0.50. The e o e, i he esea che inds any commonali y below his le el, he a iable can be excluded i he esea che wishes. The analysis o he commonali ies showed ha only wo cons uc s showed alues below 0.5, as shown in Table 4. Table 4. Commonali ies and o al a iance explained Va iable commonali ies To al Va iance Explained (% accumula ed) Expe ience in he use o SEI. 51,849% I pa icipa ed in aining and aining o use he SEI. 0,555 I o en use SEI on mobile de ices. 0,194 Is SEI impo an in my wo k en i onmen ? 0,623 Usabili y 70,234% I belie e ha he use o SEI imp o es he execu ion o my wo k in IFRO. 0,817 I like o use SEI o pe o m my wo k a IFRO. 0,771 The use o SEI b ings mo e agili y o my wo k. 0,766 In e ac ion wi h SEI 80,545% The use o SEI imp o es he planning o my wo k. 0,791 The use o SEI allows he sha ing o knowledge. 0,704 The use o SEI makes me mo e mo i a ed o he job. 0,749 Pe cei ed sa is ac ion 87,178% I like he isual image o sei. 0,734 Sei bu ons, menus, and sho cu s a e p esen ed simply. 0,717 SEI is an in ui i e sys em. 0,696 Pe cei ed u ili y 91,956% The use o SEI imp o es my pe o mance a wo k. 0,770 I belie e ha he use o knowledge is use ul in my wo k. 0,818 The use o SEI makes me mo e e icien in my wo k. 0,790 Pe cei ed ease o use 95,173% The use o SEI is no complica ed o me. 0,774 I ook li le ime o lea n how o use SEI. 0,807 I was easy o me o acqui e skills in he use o SEI. 0,797 In en o use 97,534% I wan o use SEI in my ac i i ies a IFRO. 0,790 I ecommend using SEI o ac i i ies. 0,817 I in end o con inue using SEI in he u u e. 0,720 Cu en use o SEI 99,220% I use SEI in my wo k a IFRO. 0,661 Use all modules and unc ionali y a ailable a SEI. 0,609 The da a I use in SEI is eliable. 0,388 100,000% Desc ip i e analysis In his sec ion, he Mode and median analysis o he esea ch cons uc s was pe o med h ough he SPSS so wa e. Table 5 shows he median and mode alues o he cons uc "Expe ience in he use o SEI". Abou he da a p esen ed, i was e i ied ha he esponden s pa icipa ed in aining o he use o he SEI and also conside he sys em impo an o he wo k en i onmen . Howe e , hey gene ally do no use i on mobile de ices, since he Mode e e ing o his a iable indica es ha mos disag ee wi h his s a emen . Cama inha A. e al. / J INFORM SYSTEMS ENG, 8(1), 18354 6 / 9 Table 5. Median and Mode cons uc expe ience in he use o SEI. Expe ience in using SEI Va iable Median Mode I pa icipa ed in aining and aining o use he SEI. 4 5 I o en use SEI on mobile de ices. 2 1 Is SEI impo an in my wo k en i onmen ? 5 5 Table 6 shows he median and mode alues o he cons uc "USUS o SEI". Abou he da a p esen ed, i is obse ed ha he esponden s mos ly belie e ha he SEI imp o es execu ion and b ings agili y o hei wo k and also like o use he sys em. Table 6. Median and Mode o he usabili y cons uc o SEI. Usabili y Va iable Median Mode I belie e ha he use o SEI imp o es he execu ion o my wo k in IFRO. 5 5 I like o use SEI o pe o m my wo k a IFRO. 5 5 The use o SEI b ings mo e agili y o my wo k. 5 5 Table 7 shows he median and mode alues o he cons uc "In e ac ion wi h SEI". Rega ding he da a p esen ed, i is obse ed ha mos esponden s ealize ha he SEI imp o es hei wo k planning and allows he sha ing o knowledge. Howe e , i is also e i ied ha he majo i y o he SEI does no lea e hem mo e mo i a ed o wo k and he median and Mode o his a iable indica e indi e ence in he s a emen . Table 7. Median and Mode o he cons uc in e ac ion wi h he SEI. In e ac ion wi h SEI Va iable Median Mode The use o SEI imp o es he planning o my wo k. 4 5 The use o SEI allows he sha ing o knowledge. 4 5 The use o SEI makes me mo e mo i a ed o he job. 3 3 Table 8 shows he median and mode alues o he cons uc "Pe cei ed sa is ac ion". Rega ding he da a p esen ed, i is obse ed ha he majo i y o esponden s pa ially ag ee ha hey like he isual image o he SEI and conside ha he bu ons, sho cu s, and menus a e simply p esen ed in he sys em. I is also obse ed ha he median e e ing o he sys em in ui ion a iable was p esen ed in he indi e ence in e al. Table 8. Median and Mode o he pe cei ed sa is ac ion cons uc . Pe cei ed sa is ac ion Va iable Median Mode I like he isual image o sei. 4 4 Sei bu ons, menus, and sho cu s a e p esen ed simply. 4 4 SEI is an in ui i e sys em. 3 4 Table 9 shows he median and mode alues o he cons uc "Pe cei ed u ili y". The da a show ha he majo i y o esponden s belie e ha he use o SEI imp o es hei pe o mance and e iciency a wo k and conside s he use ulness o he sys em. I is obse ed ha Mode emained a he highes alue in all a iables analyzed. Table 9. Median and Mode o he pe cei ed u ili y cons uc . Pe cei ed u ili y Va iable Median Mode The use o SEI imp o es my pe o mance a wo k. 4 5 I belie e he use o knowledge is use ul in my wo k. 5 5 The use o SEI makes me mo e e icien in my wo k. 4 5 Table 10 shows he median and mode alues o he cons uc "Pe cei ed ease o use". The da a collec ed indica e ha he esponden s do no pe cei e complica ions when using he Sei and also indica e ease and li le ime necessa y o acqui e skills in he sys em. Table 10. Median and Mode o he cons uc pe cei ed ease o use. Pe cei ed ease o use Va iable Median Mode The use o SEI is no complica ed o me. 4 5 I ook li le ime o lea n how o use SEI. 4 4 and 5 I was easy o me o acqui e skills in he use o SEI. 4 4 Table 11 shows he median and mode alues o he "In en o Use" cons uc . The da a collec ed indica e ha esponden s mos ly ecommend using he SEI and in end o con inue using i in he u u e. Table 11. Median and Mode o he cons uc in en o use. In en o use Va iable Median Mode I wan o use SEI in my ac i i ies a IFRO. 5 5 I ecommend using SEI in IFRO ac i i ies. 5 5 I in end o con inue using SEI in he u u e. 5 5 7 / 9 Cama inha A. e al. / J INFORM SYSTEMS ENG, 8(1), 18354 Table 12 shows he median and mode alues o he cons uc "Cu en use o SEI". The da a collec ed shows ha he sys em is used e ec i ely in IFRO and ha he sys em da a and in o ma ion is eliable. Howe e , he e is a pe cep ion o no all modules and ea u es a e used by all esponden s. Table 12. Median and Mode o he cons uc cu en use o SEI. Cu en use o SEI Va iable Median Mode I use SEI in my wo k a IFRO. 5 5 Use all modules and unc ionali y a ailable a SEI. 3 4 The da a I use in SEI is eliable. 5 5 Analysis o co ela ions Pea son's co ela ion coe icien was used o he analysis o co ela ions, which is a measu e o linea associa ion be ween a iables. Fo Filho & Junio (2009), wo a iables a e associa ed when hey ha e simila i ies in he dis ibu ion o hei sco es h ough he dis ibu ion o hei equencies o sha ing a iances. Pea son's coe icien a ies om -1 o 1 and he signs indica e a posi i e o nega i e di ec ion be ween he a iables analyzed. The close o 1, he highe he deg ee o linea s a is ical dependence be ween he a iables. Cohen (2005) ci ed in Filho & Junio (2009) classi ies he esul s wi h he ollowing in e als: 0.10 o 0.29 - weak co ela ion, 0.30 o 0.49 - mean co ela ion, 0.50 o 1 - la ge co ela ion. The ollowing poin s show he alida ion o hypo heses based on he analysis pe o med by he SPSS so wa e: Hypo hesis 1: The expe ience in he use o he sys em has a posi i e ela ionship wi h he pe cei ed use ulness in he use o he SEI. The i s hypo hesis analyzed is he ela ionship be ween he a iables o he cons uc s "Expe ience in he use o SEI" and "Pe cei ed u ili y". Pea son's co ela ion alue was 0.367. This indica es ha he e is an a e age posi i e ela ionship be ween he a iables. The e o e, i is possible o s a e ha hypo hesis 1 is alid. Hypo hesis 2: The expe ience in he use o he sys em has a posi i e ela ionship wi h he pe cei ed ease o use o he SEI. The second hypo hesis analyzed is he ela ionship be ween he a iables o he cons uc s "Expe ience in he use o SC" and "Pe cei ed ease o use". Pea son's co ela ion alue was 0.440. This indica es ha he e is an a e age posi i e ela ionship be ween he a iables. The e o e, i is possible o s a e ha hypo hesis 2 is alid. Hypo hesis 3: The usabili y o he sys em is posi i ely ela ed o he pe cei ed ease o use o he SEI. The hi d hypo hesis analyzed is he ela ionship be ween he a iables o he cons uc s "Usabili y o he SEI" and "Pe cei ed ease o use". Pea son's co ela ion alue was 0.595. This indica es ha he e is a la gely posi i e ela ionship be ween he a iables. The e o e, i is possible o s a e ha hypo hesis 3 is alid. Hypo hesis 4: The in e ac ion wi h he sys em has a posi i e ela ionship wi h he pe cei ed ease o use o he SEI. The ou h hypo hesis analyzed is he ela ionship be ween he a iables o he cons uc s "In e ac ion wi h SEI" and "Pe cei ed ease o use". Pea son's co ela ion alue was 0.446. This indica es ha he e is an a e age posi i e ela ionship be ween he a iables. The e o e, i is possible o s a e ha hypo hesis 4 is alid. Hypo hesis 5: Pe cei ed sa is ac ion has a posi i e ela ionship wi h he pe cei ed ease o use o he SEI. The i h hypo hesis analyzed is he ela ionship be ween he a iables o he cons uc s "Pe cei ed sa is ac ion" and "Pe cei ed ease o use". Pea son's co ela ion alue was 0.641. This indica es ha he e is a la gely posi i e ela ionship be ween he a iables. The e o e, i is possible o s a e ha hypo hesis 5 is alid. Hypo hesis 6: The pe cei ed ease o use has a posi i e ela ionship wi h he pe cei ed use ulness o he SEI. The six h hypo hesis analyzed is he ela ionship be ween he a iables o he cons uc s "Pe cei ed ease o use" and "Pe cei ed u ili y". Pea son's co ela ion alue was 0.554. This indica es ha he e is a la gely posi i e ela ionship be ween he a iables. The e o e, i is possible o s a e ha hypo hesis 6 is alid. Hypo hesis 7: The pe cei ed u ili y has a posi i e ela ionship wi h he in en ion o use he SEI. The se en h hypo hesis analyzed is he ela ionship be ween he a iables o he cons uc s "Pe cei ed u ili y" and "In en ion o use". Pea son's co ela ion alue was 0.839. This indica es ha he e is a la gely posi i e ela ionship be ween he a iables. The e o e, i is possible o s a e ha hypo hesis 7 is alid. Hypo hesis 8: The pe cei ed ease o use is posi i ely ela ed o he in en ion o use he SEI. The eigh h hypo hesis analyzed is he ela ionship be ween he a iables o he cons uc s "Ease o pe cei ed use" and "In en ion o use". Pea son's co ela ion alue was 0.589. This indica es ha he e is a la gely posi i e ela ionship be ween he a iables. The e o e, i is possible o s a e ha hypo hesis 8 is alid. Hypo hesis 9: The in en ion o use is posi i ely ela ed o he cu en use o THE SC. The las hypo hesis analyzed is he ela ionship be ween he a iables o he cons uc s "In en ion o use" and "Cu en use o SEI". Pea son's co ela ion alue was 0.637. This indica es ha he e is a la gely posi i e ela ionship be ween he a iables. The e o e, i is possible o s a e ha hypo hesis 9 is alid. The analyses o he bi a ia e co ela ions wi h Pea son’s coe icien showed ha all hypo heses o he in es iga ion a e alid. F om hese da a Figu e 5 shows he concep ual map upda ed wi h he espec i e alues o he co ela ions. Cama inha A. e al. / J INFORM SYSTEMS ENG, 8(1), 18354 8 / 9 Figu e 2. Concep ual map a e co ela ions . The esul s p esen ed in Figu e 5 con i m he p oposed concep ual model and i is possible o a i m ha he expe ience in he use o he SEI has a posi i e ela ionship bo h wi h he pe cei ed u ili y and wi h he pe cei ed ease o use. In e ac ion, usabili y, and pe cei ed sa is ac ion ha e a posi i e ela ionship wi h pe cei ed ease o use. The pe cei ed ease o use has a posi i e ela ionship bo h wi h he pe cei ed u ili y and o use o he sys em. Finally, he in en ion o use he sys em has a posi i e ela ionship wi h he cu en use . I is also possible o no e ha he mos signi ican ela ionship was e idenced be ween he pe cei ed use ulness and he in en ion o use, being possible o a i m ha IFRO employees pe cei e he con ibu ion o he sys em in hei ac i i ies and in end o con inue o use i . CONCLUSIONS The sample showed ha he majo i y o esponden s occupy he posi ion o Adminis a i e Technician and use he SEI daily. I is also obse ed ha 70.7% o he esponden s ha e 6 yea s o mo e o wo k in he ins i u ion. The e o e, hey a e people who pa icipa ed in he implemen a ion o SEI and he ansi ion om physical p ocesses o digi ized p ocesses. Ano he ele an ac is ha 88.5% o esponden s ha e highe academic quali ica ions han g adua es. In o he wo ds, hey’ e people wi h academic ins uc ion in e ms o specializa ion, mas e ’s, and doc o a e. Resea ch has also shown ha SEI is no commonly used on mobile de ices and ha mos esponden s conside i impo an in hei wo k en i onmen and belie e ha he sys em imp o es he execu ion o hei ac i i ies. I is wo h men ioning ha acco ding o Teixei a e al. (2020) "nowadays, people communica e, buy, o ganize, play, wo k, among o he possibili ies, mainly using mobile de ices such as sma phones and able s". An in iguing inding is whe he he use o he SEI makes hem mo i a ed o wo k, mos esponden s answe ed ha hey do no ag ee o disag ee. The e o e, i is concluded ha despi e he a i ma ion o he impo ance o he sys em in he wo k en i onmen , i is no a de e minan o he mo i a ion o employees. The in en ion o con inue using he ESC in he u u e exceeded 60% o esponden s, which con i ms he impo ance o he sys em in he ins i u ion. In addi ion, employees ely mos ly on he da a a ailable in he sys em and also ecommend i . The TAM showed ha he majo i y o esponden s pe cei e he use ulness o he SEI and ha his pe cep ion s ongly in luences he in en ion o use he sys em. In gene al, i is possible o s a e ha employees a e sa is ied wi h SEI and i s in luence on he quali y, agili y, and planning o wo k in IFRO. REFERENCES And ade, M. S., Nishima u, G. Y., Nascimen o, D. G., F óes, N. J.M.: A sys ema ic e iew o he in e ac ion be ween indus ies 4.0 and sus ainabili y. XXV Symposium o P oduc ion Enginee ing. Sao Paulo. (2018). 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