Dissertation
Performance Measurement in
Airline Revenue Management - A
Simulation-based Assessment of the
Network-based Revenue
Opportunity Model
Dipl. Wirt.-Inform. Christian Temath
Schriftliche Arbeit zur Erlangung des akademischen Grades
doctor rerum politicarum (dr. rer. pol.)
im Fach Wirtschaftsinformatik
eingereicht an der
Fakult¨at f¨ur Wirtschaftswissenschaften der
Universit¨at Paderborn
Paderborn, im September 2010
Datum der m¨undlichen Pr¨ufung: 11.04.2011
Gutachter:
1. Prof. Dr. Leena Suhl
2. Prof. Dr. Alf Kimms
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Acknowledgements
This thesis is a result of a research cooperation between the Decision Support and
Operations Research Lab (DSOR) at the University of Paderborn and Lufthansa
German Airlines. It would not have been possible to complete this thesis without
the valuable support of many people.
First and foremost, I want to express my gratitude to Prof. Dr. Leena Suhl for
her continuous and always caring support while supervising my thesis. Moreover,
I have enjoyed the open and friendly atmosphere at her research department and
the help of the entire working group. In addition, I want to thank Prof. Dr. Alf
Kimms for being second referee of my thesis.
I also owe a big thank you to Dr. Stefan P¨olt and Dr. Michael Frank -
my supervisors at Lufthansa German Airlines - for providing me with so many
practical advice and introducing me into the secrets of revenue management.
Furthermore, I would like to thank Martin Friedemann for our joint sessions to
help me implement reasonable parts of the simulation environment.
Finally, I would like to thank my family for their encouragement and support
in the course of writing this thesis. I would like to express my gratitude to my
parents without their continuous encouragement this thesis would not have been
possible at all. I also thank my sister Bettina, who gave me precious input in
making my thoughts understandable. Lastly, I thank my wife Julia, who has
always been there for me and always had trust in me.
Christian Temath
Cologne, September 2010
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