2025 Australian Access Federation Annual Plan

2025 Annual Plan DELIVER INNOVATIVE SOLUTIONS OUR STRATEGIC GOALS 7 4 2Pathfinder Project Strategic Plan Contents ENHANCE OPERATIONAL EXCELLENCE BUILD AND MAINTAIN A CULTURE OF EXCELLENCE 12 DELIVER OUTSTANDING CUSTOMER VALUE 11 8 3 104AAF Annual Plan 2025 Our strategic goals Our Goal We are transforming Australia’s research, teaching and learning communities by delivering innovative solutions that provide secure access to high-value digital resources and infrastructure. Our Guiding Principles Our trust and identity solutions are co-designed by a nationally engaged expert team using international best practice. Our services are underpinned by sustainable business operations. 115 Enhance operational excellence Deliver innovative solutions Build and maintain a culture of excellence Deliver outstanding customer value 6 AAF Annual Plan 2025 7 Deliver innovative solutions Major activities 2025 focus Drive the system-wide adoption of Trust and Identity within the NCRIS community Deliver the National PIDs Strategy in partnership with key contributors Develop new solutions and products that support our stakeholder’s emerging Trust and Identity needs Implement Trust and Identity policy and technology aligned with international standards Lead and influence the national and international agenda for Trust and Identity Expand AAF’s market coverage and adapt products to support emerging research stakeholder needs Measures of success: 1. Published T&I products and services roadmap reflecting known customer needs. 2. Secure new customers, particularly in underrepresented segments. 3. Customer retention and renewal. 4. Funding is awarded through the NDRI Strategy Investment Plan to support the T&I products and service roadmap delivery. 128AAF Annual Plan 2025 Deliver outstanding customer value Major activities 2025 focus Co-design Trust and Identity solutions with partners Continuously improve service and support delivery Promote AAF services and capabilities to stakeholders Increase the reach of AAF’s services to all Australian researchers (government, industry, and citizen scientists) AAF strengthens its relationship as a trusted sector partner Measures of success: 1. All NCRIS partner projects are delivered on time and budget. 2. Annual focus groups report a positive sentiment towards AAF’s value. 3. 7 subscribers commit to migrating their on-premise identity provider to Rapid IdP. 139