Exploring the impact of Lean Manufacturing on flexibility in SMEs

Lucherini, Franco; Rapaccini, Mario Article Exploring the impact of Lean Manufacturing on flexibility in SMEs Journal of Industrial Engineering and Management (JIEM) Provided in Cooperation with: The School of Industrial, Aerospace and Audiovisual Engineering of Terrassa (ESEIAAT), Universitat Politècnica de Catalunya (UPC) Suggested Citation: Lucherini, Franco; Rapaccini, Mario (2017) : Exploring the impact of Lean Manufacturing on flexibility in SMEs, Journal of Industrial Engineering and Management (JIEM), ISSN 2013-0953, OmniaScience, Barcelona, Vol. 10, Iss. 5, pp. 919-945, https://doi.org/10.3926/jiem.2119 This Version is available at: https://hdl.handle.net/10419/188846 Standard-Nutzungsbedingungen: Die Dokumente auf EconStor dürfen zu eigenen wissenschaftlichen Zwecken und zum Privatgebrauch gespeichert und kopiert werden. 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If the documents have been made available under an Open Content Licence (especially Creative Commons Licences), you may exercise further usage rights as specified in the indicated licence. https://creativecommons.org/licenses/by-nc/3.0/ Journal of Industrial Engineering and Management JIEM, 2017 – 10(5): 919-945 – Online ISSN: 2013-0953 – Print ISSN: 2013-8423 https://doi.org/10.3926/jiem.2119 Exploring the Impact of Lean Manufacturing on Flexibility in SMEs Franco Lucherini , Mario Rapaccini Università degli Studi di Firenze (Italy) [email protected], [email protected] Received: October 2016 Accepted: October 2017 Abstract: Purpose: This paper describes the use of simulation and case-study research to assess flexibility gains induced by the adoption of three Lean Manufacturing practices. Design/methodology/approach: We gather useful material and information about the manufacturing process of a selected Small-Medium Enterprise by adopting a case-research approach. The Value Stream Mapping is the method used for visualizing flows of products and information along the production system. Starting from the current arrangement of the company, computer simulation is used to assess the benefits arising from Cellular Manufacturing, Just-in-Time Delivery by Suppliers, and Single Minute Exchange of Dies. Findings: To investigate the flexibility improvements coming from the introduction of Lean Manufacturing, we present a simulation model of the described company on which we performed our analysis. We quantify the flexibility of different configurations according to the new 5-step approach in order to segregate the contribution of different lean techniques. Originality/value: We extend the combined use of Case Research and Computer Simulation to the research on Manufacturing Flexibility within Small-Medium Enterprises. We enhance the knowledge on this under investigated context collecting quantitative field data. Moreover, building on the factorial Design of Experiment, we introduce a new 5-step method to appraise the costbenefit ratio of lean techniques for flexibility. The managerial implication of this research is -919- Journal of Industrial Engineering and Management – https://doi.org/10.3926/jiem.2119 mostly related to the provision of a supporting method for the decision making process propaedeutic to Lean Manufacturing introduction. Keywords: lean manufacturing, manufacturing flexibility, case-study, simulation, SMEs, value stream mapping 1. Introduction Previous research acknowledges that manufacturing firms can achieve significant improvements from the introduction of lean practices (Singh, Garg & Deshmukh, 2008; Thomas, Barton & Chuke-Okafor, 2008). Lean approaches are recommended to mitigate uncertainty, reduce costs and improve productivity (Boyle & Scherrer-Rathje, 2009). Despite this relevance, there is paucity of studies specifically focused on lean applications to Small-Medium Enterprises (hereafter SMEs), and some authors claim for further research (Bakås, Govaert & van Landeghem, 2011; Shah & Ward, 2003). This paper aims at filling this gap. In particular, we address how the introduction of lean management practices can enhance manufacturing flexibility in SMEs. By using computer simulation and a case-study we develop a staged approach to quantitatively assess the flexibility improvements induced by the introduction of three Lean Manufacturing practices. This complements existing studies that discuss the importance of Lean Manufacturing in SMEs solely from a qualitative perspective (Achanga, Shehab, Roy & Nelder, 2006; Rose, Deros, Rahman & Nordin, 2011; Zhou, 2016). The paper is structured as follows. Section 2 presents the literature review, Section 3 shows the research methodology, Section 4 describes the case study, Section 5 shows the results of the investigation and the last section draws conclusions, limitations and point out avenues of further research. -920- Journal of Industrial Engineering and Management – https://doi.org/10.3926/jiem.2119 2. Literature Review This work builds at the intersection of two major research fields, i.e. Manufacturing Flexibility and Lean Manufacturing. This section provides literature review and synthesis of the concepts that we consider relevant for the paper’s scope. In particular, we introduce Manufacturing Flexibility and a set of lean techniques used for its enhancement. Value Stream Mapping, and its combined use with computer simulation, is also presented since it is used to appraise the deliverables of Lean Manufacturing. 2.1. Manufacturing Flexibility (MF) Manufacturing Flexibility (hereafter MF) has been the subject of theoretical and empirical characterization (Vokurka & O’Leary-Kelly, 2000). It is usually defined as the capacity of a production system to handle variability in its operating conditions (Buzacott & Mandelbaum, 1985), and face uncertainties due to exogenous and endogenous factors (Mascarenhas, 1981). Gupta and Goyal (1989) remark that manufacturing systems should be flexible as this affects the overall performances, allows customization, and reduces costs. In line with this, Carpinetti, Gerólamo, and Dorta (2000) argue that firms’ competitiveness can greatly depend on their capability to rapidly adapt to fulfill unpredictable market demands. This relevance in the western industry has been enforced by the effects of globalization, as mass customization in combination with shorter times of delivery can better compete against cheaper goods from low cost countries (Gerwin, 1993). These considerations apply also to small and medium businesses. In fact, it is said that the more SMEs are flexible, the more they can promptly respond to any customer requests (Singh et al., 2008), e.g. produce and deliver a limited amount of highly customized products in a feasible way (Cagliano, Blackmon & Voss, 2001; Vassell, 1999). Although relevant for most businesses, it is claimed that flexibility is not a ‘free good’ (Bengtsson, 2001; Slagmulder & Bruggeman, 1992). Despite soft actions such as a higher cooperation between siloed departments can improve flexibility with little investment (Hayes & Pisano, 1994), usually firms have to invest money in redundant and multipurpose production capacities (Abernethy & Lillis, 1995). This is critical in those companies – typically SMEs – which allocate few budgets to renew production facilities (Nemetz & Fry, 1988). In this respect, LM practices can be extremely functional, as their introduction brings manifold improvements with relatively low costs (Womack, Jones & Roos, 1990). This is the reason why this paper explores to what extent the adoption of Lean Manufacturing in manufacturing systems bring flexibility gains. -921- Journal of Industrial Engineering and Management – https://doi.org/10.3926/jiem.2119 2.2. Lean Manufacturing (LM) As well known, Lean Manufacturing (hereafter LM) was initially set up in the Japanese automotive industry as a new concept, in reaction to the serious circumstance of the post-world war II economy. Womack et al. (1990), in his seminal book, suggests a five-step approach aimed to ban waste and maximize the performances of production flows. LM techniques conceived for these purposes are widely discussed in the operations management literature (Feld, 2000; Monden, 2011; Nahmias, 2001). Hereafter, we review those applications that in our opinion can likely influence the MF performances. •Cellular Manufacturing (hereafter CELLMFG). In CELLMFG the company’s production is structured into cells; these are defined as single working units, enclosing equipment and resources necessary to produce the highest number of similar products. •Just-in-time Delivery by Suppliers (hereafter JITds). JITds ensures that suppliers deliver the right quantity at the right time in the right place (Shah & Ward, 2007). Ansari and Modarress in their work (Ansari & Modarress, 1988) state that the base of this technique is a partnership between the Supplier and the Company. Their study also confirms that JITds contributes to the improvement of product quality and productivity of each kind of company. •Single Minute Exchange of Dies (hereafter SMED). Changing the production sequence from one product to another requires usually significant time for machines setup. SMED arises from the need to have a Quick Changeover. This procedure consists in converting as much as possible the IED (Inside Exchange of Die) in OED (Outside Exchange of Die), practically minimizing setup activities that require downtimes. 2.3. Value Stream Mapping (VSM) Value Stream Mapping (hereafter VSM) is a method for visualizing flows of products and information along the production process, from raw materials to semi-finished and finished products. Icons and rules for flow representation are self-explicable, and the symbols set is currently unified in the managerial literature (Rother & Shook, 2003). Through VSM, managers can focus on activities not generating addedvalue to the finished products, in order to eliminate wastes. A VSM analysis starts with the drawing of the Current State Map that is the baseline for representing how operations are currently performed. The second step consists in the development of the Future State Map that shows the identified improvements. Generally, these improvements entail reshaping of the facility layouts, reduction of WIPs, -922- Journal of Industrial Engineering and Management – https://doi.org/10.3926/jiem.2119 and restructuring of the overall production process. Once completed, the method can start again as part of the systematic and continuous improvement process. 2.4. Simulation as Support to Value Stream Mapping Since it is almost impossible to quantify the achievable gains in terms of KPI (i.e. the Work-in-process inventory) with a future state map only, simulation constitutes an appropriate complementary tool (McDonald, van Aken & Rentes, 2002). This solution to evaluate the profitability of an investment, that constitutes a base requirement for the financing of lean introduction (Sullivan, McDonald & van Aken, 2002), is usually cost effective and generally cheaper than a practical on the field test. Many examples of this approach combining VSM and simulations are available in literature (Abdulmalek & Rajgopal, 2007; Bernards, van Engelen, Schrauwen, Cramer & Luitjens, 1990; Gurumurthy & Kodali, 2011; Lian & van Landeghem, 2007; McDonald et al., 2002; Narasimhan, Parthasarathy & Narayan, 2007; Wang, Guinet, Belaidi & Besombes, 2009). One of the most popular simulation tools available on the internet is Arena Simulation (Detty & Yingling, 2000; Hammann & Markovitch, 1995; Kelton, 2002). This software has been selected for the present work considering that its diffusion is wide and that its features have been successfully proven in similar studies (Detty & Yingling, 2000; Lian & van Landeghem, 2002). 3. Research Methodology A foundational case research provides the base data for the accomplishments of this paper. Then, computer simulation leverages that material to apprise the connections between LM and MF. Section 3 presents the main methods and tools adopted during this study. 3.1. Case Research (CR) The setting of a case-study is considered extremely crucial for gathering useful material and information for the implementation of LM (Ohno, 1988). It is commonly used to fill the need for experiential evidences about lean introduction into small companies (Bakås et al., 2011; Moeuf, Tamayo, Lamouri, Pellerin & Lelievre, 2016). Therefore, in the following we analyze the manufacturing department of a SME producing decorated glass items, which we purposively select for this study. Hereafter, this company is referred to as ALFA, since part of the disclosed information are confidential. According to Voss et al. (Voss, Tsikriktsis & Frohlich, 2002), theory building can greatly benefit from case research (hereafter CR) in its early stages. In particular, validation of operations management practices accounts for manifold field -923- Journal of Industrial Engineering and Management – https://doi.org/10.3926/jiem.2119 evidences (Lewis, 1998). According to Yin (2013), CR is an empirical exploration that aims to investigate a contemporary phenomenon in its real context. This happens especially when the boundaries between phenomenon and context are not clearly evident, and when multiple sources of evidence – such as field observations and interviews – are used. Thus, this strategy is recommended when the following criteria are fulfilled: •Linkages between the phenomenon under examination and the context are not evident; •Events cannot be reproduced in a laboratory; •Events observation is possible; •Typical research questions are of ‘how’ and ‘why’ types. These criteria fit well with the aims of this work, as we investigate the correlations between LM and MF through field analysis of a case study. Literature discriminate case studies on the basis of two main parameters: •The number of cases examined: single or multiple case-study. •The aim of the study: holistic (single units of analysis) or embedded (multiple units of analysis). Figure 1. Case Studies (Yin, 2013) We implement a single-case study, considering this the best option to provide managers with a detailed example of cost-benefit analysis (Burgess, 1993; Crotty, 1998; Voss et al., 2002). Even if the evidences are based on a single case, general considerations may nevertheless be formulated about cause-effect relationships and operational modes. Furthermore, we select a holistic approach to focus a manufacturing -924- Journal of Industrial Engineering and Management – https://doi.org/10.3926/jiem.2119 facility that cannot be molded into embedded subunits. On the base of the previous considerations, we set the outline of the research strategy used in this paper as presented in Table 1. Parameter Research strategy Design Holistic single-case research Object LM in SMEs Postulate Applying LM to enhance MF in a convenient way Tools Interviews, observations, VSM, computer simulation, datasheets, design of experiment Table 1. Research strategy The paper addresses the following research question: How LM and MF are connected in the SME context. We clarify the flexibility gains that are specifically due to the introduction of lean methods. We apply VSM in combination with the use of computer simulation to measure flexibility objectively. To this concern, we develop a set of metrics for the quantitative evaluation of performance improvement. 3.2. Computer Simulation (CS) This study builds on Computer Simulation (hereafter CS) to assess the benefits arising from the above mentioned LM techniques. Even in presence of widespread knowledge on the benefits that LM can bring, it is essential to quantitatively estimate these benefits in order to compare them to the costs induced by any modifications in the manufacturing system. As anticipated before, simulation analysis can notably complement qualitative approaches such as VSM (Jeong & Phillips, 2011; Marvel & Standridge, 2009; McDonald et al., 2002; Xia & Sun, 2013), to get approval from the company direction. Therefore, CS can be central to favoring the adoption of LM (Detty & Yingling, 2000). -925- Journal of Industrial Engineering and Management – https://doi.org/10.3926/jiem.2119 4. Case Study As said, ALFA was purposively selected as this firm well fits in the paper’s scope due to the following reasons: a) It is a small manufacturing company in a niche market, competing with medium- and big-sized rivals; b) Managers indicate that flexibility is relevant for ALFA, but not easy to achieve since departments that are in charge of each stage of the manufacturing process often take their decisions in isolation; c) Managers consider the capacity to adapt to the market a critical asset to be enhanced; d) Managers declared they would have supported this study providing us with manifold, even confidential data. 4.1. Case Study Description Since the ‘50s, the primary business of ALFA is the decoration of glassware by screen printing. In the beginning, ALFA mostly focused on the local market, but time after time it gained a good reputation for its crafting abilities that, in combination with cutting-edge technologies, make the difference in this kind of business. This is the reason why around 50% of revenues are currently from sales to foreign countries. In the last years, however, ALFA is facing a downtrend due to the unfavorable economic situation in the Italian consumer market. In addition, it is suffering the growing competition, especially on foreign markets, on which its shares are slightly but continuously reducing. As the overall sales decrease, the demand for customized products tends to increase. In sum, ALFA was typically looking for a way to obtain flexibility gains without raising its baseline costs (Madrid-Guijarro, García & van Auken, 2009; Rose et al., 2011). Managers agreed that LM could be the straightforward way towards this result. 4.2. Data Collection Methodologies To increase triangulation (Voss et al., 2002), we collected empirical data from several sources. We interviewed different managers of the production department, carried out field surveys, analyzed production databases and datasheets. We also directly observed how the production process was run. Having little data on production and setup times, we also collected field data and validated them with the managers. -926- Journal of Industrial Engineering and Management – https://doi.org/10.3926/jiem.2119 Design point SMED JITds CELLMFG DP#1 As Is – – – DP#2 SMED + – – DP#3 JITds – + – DP#4 SMED, JITds + + – DP#5 CELLMFG – – + DP#6 CELLMFG, SMED + – + DP#7 CELLMFG, JITds – + + DP#8 CELLMFG, SMED, JITds + + + Table 4. Design Points The adoption of the factors in Table 4 is commented below: The SMED technique is interpreted in the context of this research as a method to reduce the setup time of the print stations, the setup time of the frames for the screen printing, and the required handlings for the controls of raw materials. The adoption of this technique is linked to the investments needed to modernize tools and equipment, currently used in the operations. Figure 4 shows the VSM updated considering a 50% reduction of times related to changeover and control activities. This value is in line with the expectation of ALFA’s management. Figure 4. VSM Design Point: #2 SMED Map -933- Journal of Industrial Engineering and Management – https://doi.org/10.3926/jiem.2119 The performances of ALFA operating in the SMED configuration are summarized in Table 5: Performance Parameters & Indicators Average Value Production Level 9.0 Batches/day Mix of products Random List Total Cycle Time 542 min Total Added Value Time 59 min Total Change Over Time 25 min WIP Inventory 692 Resources Utilization 55.4% Table 5. Manufacturing Performances of SMED configuration The data presented in Table 5 show a 7.9% decrease in WIP. The beneficial effect of SMED on inventory has been also evaluated with a different assumption: 75% decrease in changeover and control activities. In this case, the decrease in WIP is 11.7%. Changeover and Control Times WIP Inventory 100% (current scenario) 751 50% 692 25% 663 Table 6. SMED effect on inventory The adoption of JITds is based on the principle that raw materials must be received at the exact moment in which they are required, unlike the current situation whereby they are received once a day. The use of such a system entails that the supply chain is able to satisfy this requirement. Otherwise, the possible reduction in the inventory would be simply transferred from a buffer inside the production system to an external warehouse. Figure 5 shows the VSM considering the introduction of JITds: -934- Journal of Industrial Engineering and Management – https://doi.org/10.3926/jiem.2119 Figure 5. VSM Design Point: #3 JITds Map The performances of ALFA operating in the JITds configuration are summarized in Table 7: Performance Parameters & Indicators Average Value Production Level 9.0 Batches/day Mix of products Random List Total Cycle Time 470 min Total Added Value Time 59 min Total Change Over Time 49 min WIP Inventory 539 Resources Utilization 60.8% Table 7. Manufacturing Performances of JITds configuration The restructuring of the layout according to the concept of CELLMFG involves a major reorganization of functions. The factory is no more divided into departments but organized into individual, self-sufficient production units including a dedicated printing station and an oven. The transition requires investments for the adjustment of the layout, the training of the personnel, who will need to play multiple roles, and a period in which the facility must operate at a reduced capacity to allow the restructuring. Figure 6 shows the VSM considering the introduction of CELLMFG: -935- Journal of Industrial Engineering and Management – https://doi.org/10.3926/jiem.2119 Figure 6. VSM Design Point: #5 CELLMFG Map The performances of ALFA operating in the CELLMFG configuration, with 12 operators instead of 13, are summarized in Table 8: Performance Parameters & Indicators Average Value Production Level 9.0 Batches/day Mix of products Random List Total Cycle Time 588 min Total Added Value Time 59 min Total Change Over Time 49 min WIP Inventory 717 Resources Utilization 60.9% Table 8. Manufacturing Performances of CELLMFG configuration -936- Journal of Industrial Engineering and Management – https://doi.org/10.3926/jiem.2119 5.3. Case Study Results This section discusses the findings from our simulation experiments with respect to the research question presented in section 3.1. How LM and MF are connected in the SME context. We find that LM techniques have different impacts on the operational performance of the plant. These effects are quantified in Table 9. Technique Effect on CR Effect on IR Effect on UR Avg. Std. Dev. Avg. Std. Dev. Avg. Std. Dev. SMED (1.6%) 0.3% (19.85) 29.73 0.2% 1.2% JITds (0.1%) 0.0% (31.19) 10.94 0.0% 1.1% CELLMFG (1.0%) 0.1% (58.60) 19.42 33.1% 1.2% Table 9. Summary of Effects Looking at the first columns in Table 5 the effect on CR, is evident for all techniques – CR Avg. values are all negatives and, in absolute value, 1.6% for SMED, 0,1% for JITds, and 1.0% for CELLMFG –. SMED, as expected, is the most useful. In fact, the setup times are the necessary No Added Value operations, which mostly penalize the flexibility in this context. With reference to the effect on IR, the analysis on differences between the WIP at 100% and at 50% capacity is statistically complex because of the high fluctuation of the inventory itself (very high standard deviations are associated with the metrics). Due to the high reductions of the parameters, it is anyway clear that the contribution of JITds and CELLMFG to the maintaining of an inventory level, adequate to the production level is positive – IR Avg. values are all negatives and, in absolute value, 31.19% for JITds, and 58.60% for CELLMFG –. In particular, JITds seems to be the most effective technique, able also to reduce the variability in WIP. Observing the coefficients related to UR, it is possible to conclude that the CELLMFG is the methodology to be used for minimizing unproductivity. Being the highest value in absolute value – UR value is 33.1% for CELLMFG –, in fact, the division of the system into independent sub-units grant high performances, both at high production levels and when the market demand is low. -937- Journal of Industrial Engineering and Management – https://doi.org/10.3926/jiem.2119 According to the obtained responses data, LM can be considered a good strategy to increase MF as it contributes to equalize the system performances under varying boundary conditions (production mix or volume). The present study shows that the benefits achieved by the use of SMED, JITds, and CELLMFG have strong implications also on the flexibility of production systems. For instance, reducing the setup time by using SMED, the ratio between the value-added operations and the overall cycle time increases. Consequently, the general improvements obtainable in this case study through the Single Minute Exchange of Die are a 7% increase in production. The decrease in tooling is particularly important when a high Mix Flexibility is required. Moreover, the simulation shows that the difference in productivity between a low-mix and a high-mix scenario drops from the 37% of the basic arrangement to the 35% of the SMED configuration. Based on this, the SMED can be considered a good solution for manufacturing systems where the production of batches with variable size is required. The higher is the investment on these techniques, the higher are the percentage benefits. The Just-in-Time is commonly used for a general reduction of the inventory. The analysis of the company ALFA shows that a daily supply of raw materials produces a high level of WIP. Simulating an advanced replenishing logic by JITds, the stock levels drop significantly – about 30% –. The reduction in inventory is more pronounced when the level of production, and therefore the daily storage of raw materials, is high (Perceptual decrease is almost constant). This phenomenon contributes to flatten the WIP stock, and, thus, increases the Volume Flexibility. Lastly, CELLMFG is a production strategy that consists in a division of the plant into self-sufficient units in order to facilitate operations. This method, which is often associated with an increased sharing of tasks and responsibilities, allows for a better use of resources. The simulations indicate that the reorganization of production in cell would allow almost the same level of production with less human resources (one operator less). The use of CELLMFG has the advantage to permit the disabling of production units without affecting the utilization of the resources. This feature is particularly useful in the case of high variation in production Volumes. The results of the simulations clearly show an almost constant utilization of employees by varying production levels – about 83% for an optimized sequence of products and 66% for random lists –, with a great effect on the volume flexibility. -938- Journal of Industrial Engineering and Management – https://doi.org/10.3926/jiem.2119 6. Conclusions This study investigates the connections between Lean Manufacturing and Manufacturing Flexibility within the Small-Medium Enterprise context. Case Research is used to fill the need for experiential evidences about lean introduction into small companies (Bakås et al., 2011; Moeuf et al., 2016). In that regard, the cause effect relationship between lean techniques and flexibility enhancement is explored in an uncommon field. A single case approach is leveraged to obtain a detailed analysis and a better view on this topic (Burgess, 1993; Crotty, 1998; Voss et al., 2002). On this basis, the first novel contribution of this research is the gathering of empirical data about the use of Lean for Flexibility improvement in a small firm. The present work focuses on two types of flexibility that are commonly deemed the most important (Hallgren & Olhager, 2009; Metternich et al., 2013): MIXF and VOLF. On the basis of the available literature about the above mentioned flexibilities (Bartezzaghi & Turco, 1989; Bateman, 1999; Mendonça-Tachizawa & Giménez-Thomsen, 2007; Parker & Wirth, 1999; Sohal et al., 1989), the following KPIs have been selected for their measurement: Production Capability, Inventory Level, and Resource Utilization. Single Minute Exchange of Die, Just in Time delivery by Suppliers and Cellular Manufacturing are the lean techniques focused upon this paper. The flexibility gains for the company have been evaluated by simulations. Single Minute Exchange of Die produces an improved and stable Production Capability, which entails an enhancement of VOLF; this benefit is particularly remarkable when a high product mix is also needed. Just in Time delivery by Suppliers reduces the Inventory Level, improving the MIXF. Cellular Manufacturing generates a positive effect on Resource Utilization, producing lower fixed costs; this enhances the VOLF, and, indirectly, has a positive effect on the MIXF by harmonizing the inventory levels. Although specific benefits vary from case to case, it can be said that the operational process of lean thinking contributes to the competitiveness of the firm under examination. The second novel contribution of this work is related to the extension of a combined use of Case Research and Computer Simulation to a new field within the operation management. Building on the factorial DoE, a new 5-step method has been developed to appraise the benefits of lean techniques for Manufacturing Flexibility. The method is designed for a carrying time of one year and permits managers to apprise the deliverables of lean techniques. The preliminary assessment of achievable benefits is a critical step for the financing of lean introduction (Sullivan et al., 2002). Building on this, the managerial implications of this research mostly concern the development of an efficient decision making tool. The relative simplicity and cheapness of this instrument are aligned with the typical budget constraints of small-medium companies. Furthermore, the requirements for its use are not demanding in terms of base knowledge on these fields, i.e. Lean Manufacturing (in particular on Value Stream mapping), Software simulations and factorial design of experiment. -939- Journal of Industrial Engineering and Management – https://doi.org/10.3926/jiem.2119 The principal limitation of this study is the low generalizability of the results which are related to a single case study. In spite of the solidity of this limitation, one of the deliverables of the work is a method for the collection of additional experimental evidences. In this regard, the next possible step of this work should be a comparison between additional samples, that would also allow the optimization of the system and its full automation in a dedicated software tool. Considering this, an in-depth study with other case researches would be desirable for the further extension of the operation management research field. References Abdulmalek, F.A., & Rajgopal, J. 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