Easy to read for an inclusive tourism: a guide to Seville

FACULTAD DE TURISMO Y FINANZAS GRADO EN TURISMO EASY TO READ FOR AN INCLUSIVE TOURISM: A GUIDE TO SEVILLE Trabajo Fin de Grado presentado por Laura Franco Jiménez, siendo tutor del mismo el profesor Dr. D. Manuel Padilla Cruz. Vº. Bº. del Tutor: Alumna: Dr. D. Manuel Padilla Cruz Dña. Laura Franco Jiménez Sevilla, junio de 2020 TFG-Turismo. Easy to Read for an Inclusive Tourism – a Guide to Seville GRADO EN TURISMO FACULTAD DE TURISMO Y FINANZAS TRABAJO FIN DE GRADO CURSO ACADÉMICO [2019-2020] TÍTULO: EASY TO READ FOR AN INCLUSIVE TOURISM: A GUIDE TO SEVILLE AUTOR: LAURA FRANCO JIMÉNEZ TUTOR: Dr. D. MANUEL PADILLA CRUZ DEPARTAMENTO: FILOLOGÍA INGLESA (LENGUA INGLESA) ÁREA DE CONOCIMIENTO: FILOLOGÍA INGLESA RESUMEN: This work proposes a tourist guide to Seville in Easy to Read format. After discussing inclusive tourism and the various levels of inclusion, it reviews the Spanish 2020-2022 Strategic Plan of the Royal Board on Disability. Then, it addresses how the 2030 Sustainable Development Goals (UN) relate to inclusive tourism. Next, it presents the standards for the elaboration and layout of a text in Easy to Read and the methodology followed to prepare the guide. While the text for it is included in this work, the formatted version may be found in the appendix. PALABRAS CLAVE: Inclusive tourism; accessibility; cognitive disability; Easy to Read; guide to Seville. Franco Jiménez, Laura - 4 - CONTENTS 1 CHAPTER 1: INTRODUCTION ............................................................................. 5 1.1 Objectives ....................................................................................................... 5 1.2 Justification ..................................................................................................... 5 2 CHAPTER 2: INCLUSIVE TOURISM ..................................................................... 6 2.1 Levels of inclusion .......................................................................................... 6 2.2 Accessibility .................................................................................................... 7 2.3 Spanish 2020-2022 Strategic Plan of the Royal Board on Disability ............... 8 2.4 Inclusive Tourism examples .......................................................................... 10 2.5 2030 Sustainable Development Goals (UN) for an Inclusive Tourism ........... 11 3 CHAPTER 3: EASY TO READ ............................................................................ 13 3.1 What is Easy to Read? ................................................................................. 13 3.2 Standards ..................................................................................................... 13 3.3 How to write in Easy to Read format ............................................................. 14 3.4 Set objectives: Easy to Read at tourism venues ........................................... 15 4 CHAPTER 4: METHODOLOGY ........................................................................... 17 4.1 Writing the guide in Easy to Read ................................................................. 17 4.2 Guide sections .............................................................................................. 17 4.3 Difficulties while making the guide ................................................................ 18 4.4 Accessibility analysis of monuments and attractions ..................................... 19 4.5 Cognitive validation of the guide ................................................................... 20 5 CHAPTER 5: THE GUIDE ................................................................................... 21 6 CHAPTER 6: CONCLUSION ............................................................................... 35 7 CHAPTER 7: BIBLIOGRAPHY ............................................................................ 37 8 CHAPTER 8: APPENDIX ..................................................................................... 43 TFG-Turismo. Easy to Read for an Inclusive Tourism – a Guide to Seville 1 CHAPTER 1: INTRODUCTION 1.1 Objectives Nowadays, tourism is one of the main economic bases of many cities in the world and one of the main connectors between the city and society. It is undoubtedly a source of culture and disseminator of the heritage that a city possesses. The aim of this work is to provide accessible information about the main monuments of Seville by creating a guide written in English in Easy to Read format. Inclusive tourism is an unexploited field in tourism that would help many people to enjoy their rights to access culture equally as anyone else. The need of a guide like this is a social must. However, due to the circumstances, the guide could not have been tested on people with cognitive disabilities whose mother tongue is English, so it is not a proper guide for people with cognitive disabilities yet. Once the guide is tested and the corresponding changes are made, this guide will be ready to be used by people with cognitive disabilities to visit Seville. This will be as soon as the lockdown is over and it is safe to travel again, with no risk of contagion of the Coronavirus. 1.2 Justification The idea of the guide for people with cognitive disabilities hit me when I realised that I have been traveling with my brother with autism for years and we were given the same opportunities: if our other sibling and me had an audio guide, he would have it too. However, he does not understand where he is or why something happened by the way things are explained at tourism venues. Perhaps with the right support he would be able to do it. I would like to offer this guide as a support for anyone who may need it; it makes Seville information available in an accessible way. Just as I would like it for my brother, I would like everyone who needs it to have access to support. To create the guide I had to investigate about different ways to provide information in different accessible ways. As a volunteer in Autismo Sevilla, I had formation about inclusion, different types of support and more topics related to autism, in addition to the experience that living with a person with autism gives me. To really acquire knowledge about how to write in Easy to Read, I went to Barcelona to take a course in Catalan that allowed me to learn the standards and apply them. In the following sections, I will explain what is inclusive tourism, what is Easy to Read and how is it to write a guide about Seville in Easy to Read format. It would certainly have been easier to do this guide in Spanish, as the cognitive validation could have been done in Seville. I know some organisations to get in touch with, but I wanted to take this opportunity and do it in English. I think that a guide written in English through Easy to Read could have a greater impact on raising awareness about inclusive tourism. Moreover, since Spain promotes foreign tourism, all tourism sectors could benefit from initiatives like this guide. Franco Jiménez, Laura - 6 - 2 CHAPTER 2: INCLUSIVE TOURISM According to Cambridge Dictionary, the definition of inclusion is “the idea that everyone should be able to use the same facilities, take part in the same activities, and enjoy the same experiences, including people who have a disability or other disadvantage”. People with disabilities and their families struggle to access every-day businesses, like shops or hairdressers while others assume it is an easy task on a daily basis. When travelling there are even more difficulties because nobody knows when a complication could come up. The aim of inclusive tourism is to help tourism businesses overcome common barriers and enable them to welcome people facing difficulties that others do not experience when visiting tourism venues. Most of the barriers stem from the nature of the venue. It is obvious that a person with a mobility deficit in a wheelchair cannot access a facility with stairs. However, the barriers which can affect people with a mental impairment are invisible to the eye and harder to handle. A crowded and noisy place can become a stressful situation resulting in a crisis, because of their over-sensitivity. Another barrier is social lack of understanding. Hidden disabilities such as autism are hard to recognise in a distant behaviour. According to the National Autistic Society in their Autism Friendly Award document, “79% of autistic adults feel socially isolated and 28% of families have been asked to leave a public space because of autistic behaviours”. Investing in training helps tourism venues’ managers and staff understand disabilities, enabling them to feel confident when communicating or knowing how to react if someone needs help. Using the proper tone of voice and body language can make a situation completely different for someone who does not understand the circumstances. Knowing in advance what you will face in situ, facilitates the change of environment as it can be anticipated. Leaving a familiar routine can lead to stress or anxiety in the worst case. 2.1 Levels of inclusion Inclusion is understood as the interaction with society, in the same condition as everyone else, regardless of his or her physical, intellectual, cultural or social condition. It is considered as a fundamental right: everybody should have the same opportunities to access everything that allows their fundamental development as a person, such as health, education, work, leisure or society. According to Arenas and Madero (2017), there are five levels of inclusion. Although their proposal is based on educational centres, it can also be applied to tourism. These levels of inclusion are mainly for people with a cognitive disability: a) Exclusion is like a level 0. There is no inclusion here, just because a person has a disability is not able to participate. It is easy to see an example with a person with a mobility disability in which a wheelchair cannot go up Torre del Oro because the stairs are not accessible. An example with a person with a cognitive disability could be not to be capable to travel by themselves due to being dependent and needing the accompaniment of a person. b) Presence is the first level, the person shares the area with the other people. Being there is a huge step as some people avoid or reject sharing space with people with intellectual disabilities. Here we can find different sublevels. On the one hand, the individual can be segregated in a group composed of members with disabilities. On the other hand, the individual can be in the same space but changing some aspects like reducing the amount of people in a group, reducing the complexity of the activity, taking more time to go at their own pace or using additional support. When visiting a museum, they may want to go when it is less crowded, therefore less noisy too. TFG-Turismo. Easy to Read for an Inclusive Tourism – a Guide to Seville c) Participation. The person with cognitive disability also shares the space with other people and does the same activity too. Nonetheless, the individual is able to pursue the same purpose, with or without support. When visiting a monument with an audio guide or a guided visit with more people, they are doing the same activity in the same place. d) Social relationships, which results in meaningful relationships between the individual with intellectual disability and other people in the context, depends on the personality. These people are willing to interact with the individual with intellectual disability but in some cases, it is the individual who does not wish to interact or to be interacted with. Sometimes it is just a social protocol related to the activity, for example going to a tourism office to ask for a map and brochures with the main information. e) Contribution is the last level of inclusion. The individual with special needs develops a sense of dignity, as they use their ability to make a personal or group contribution to the community. This person has a connection with other people turning out as meaningful relationships, a sense of belonging. When in an organised group tour though several destinations, if one day the person with disabilities misses the daytrip, the other people in the group will miss them because is a member of the group like everybody else. Changing the level of inclusion does not depend on the evolution of the individual on social skills. These levels are not organised as a pyramid or steps of a ladder; a person would not move from one level to the next one through time as there is no next level but another. In different situations, the individual can be on a different level because it does not only depend on themselves but on the circumstances and environment too. 2.2 Accessibility According to the Cambridge Dictionary, “accessibility” is defined as “the quality or characteristic of something that makes it possible to approach, enter, or use it”. However, the information provided sometimes does not meet the fundamental needs of people who find their opportunities and possibilities in cultural experiences limited to becoming part of an active society. A feeling of undervaluation or social alienation, when it comes to being part of cultural interaction, diminishes people with disabilities. Culture and its enjoyment are unifying factors of society. The article 9 of the United Nations Convention on the Rights of Persons with Disabilities (13/12/2006) utters the following information about accessibility. It is a right for everybody to participate fully in all aspects of life, people with disabilities on an equal basis with others, including information and any other facilities and services provided to the public. For this to be possible, obstacles and barriers to accessibility should be eliminated whenever they are identified. Equal opportunities is a right, like access to any cultural element to any person, so denying it would be against legality, which is what happens in some cultural spaces. States Parties, countries which have adhered to the UNESCO World Heritage Convention, shall take measures to provide in buildings and other facilities open to the public signage in Braille and in Easy to Read and understandable forms for anyone who needs them and promote other appropriate forms of assistance and support to persons with disabilities to ensure their access to information. Another measure is to provide forms of live assistance and intermediaries, including guides, readers and professional sign language interpreters, to facilitate accessibility to Franco Jiménez, Laura - 8 - buildings and other facilities open to the public. People with intellectual disabilities have a right to good information like everyone else. Among the most common barriers, in some monuments they give excuses for the companion of a person with cognitive disabilities to enter free. They allege that it refers to the companion of people with physical disabilities since they could not move easily through the venue. That is not specified anywhere; it only says “person with disability and a companion”, which fails to use general concepts. A person with a cognitive disability may not understand the rules, why should they not be able to touch a sculpture that is not protected? Some people with disabilities rely on the support of third parties and, therefore, they will need such a help throughout their entire lives. In this way, it is important to guarantee them solutions that facilitate their integration and enjoyment. Accessibility can be improved by getting rid of the barriers. Sometimes it is as easy as allowing the person access with a companion, or as simple as using a pictogram. Visual support is clear and everybody comprehends it, which is why pictograms are used on the doors in the washrooms – we identify the gender by the pictogram, and there is no need for more information. People with Autism Spectrum Disorder need to have every plan extremely organised so they know what will happen next or they will get anxious. When you are traveling, it is hard to know what will happen in advance. You may be on your way to a place but find something worth stopping for. There is a change in the agenda that for a neurotypical person is not that bad, but it can be for a person on the Spectrum. Patience is not common so waiting is challenging. While looking for a parking spot or waiting for a queue, they may get nervous. Limited-capacity monuments force you to queue two times, for the ticket and to get inside. These barriers could be removed by offering more parking spaces to people with disabilities and allowing fast access to them and their companion. On many websites, like the Royal Alcazar official website, there is no information about accessibility in the venue. On other websites, it says that a monument or tourism venue is “accessible” but it does not specify for which disabilities. It is a mistake to use the word “accessible” in general terms. Therefore, accessibility is partial. Consequently, a sector of people with disabilities is being cut off from this definition. It could be improved if it complied with the established requirements by informing the public about its services, with a complete page and accessible in all its senses. Quite frequently, people with cognitive disabilities have to deal with unqualified staff when buying tickets, at the entrance of monuments and attractions, at shops, etc. They do not understand how a person with cognitive disabilities can express their emotions and feelings, how they show excitement or happiness, and why they cannot control them. This is sometimes received with bad looks that make people around uncomfortable. We are facing a situation where problems have been identified and even solutions have been proposed, but we need to understand that this scenario is the result of a possible lack of funding or presumed lack of management qualifications outside the current regulations. The truth is that this problem avoids access to an increasingly demanding public of cultural life. 2.3 Spanish 2020-2022 Strategic Plan of the Royal Board on Disability The Spanish 2020-2022 Strategic Plan of the Royal Board on Disability is focused on achieving the following four objectives, each one with their own strategic lines: i. Produce, collect, transfer and disseminate applied scientific-technical knowledge on disability through cooperation with organisations, entities, specialists, universities and other R&D (research and development) and Innovation promoters. This is planned to be achieved by investing on R&D and Innovation and on knowledge management in disability. The aim is to be at the forefront of knowledge on disability, TFG-Turismo. Easy to Read for an Inclusive Tourism – a Guide to Seville its management and its dissemination, in cooperation with the third sector and with other organisations and entities dedicated to R&D and Innovation by planning their own studies, identifying and designing innovative actions that can be transferred to the planning and action on disability of the General State Administration, other levels of the Administration and the third sector of disability itself, or even the business sector. ii. Promote the education, training and professional development of people with disabilities in the areas of research, innovation and entrepreneurship. This is planned to be achieved by investing on training and on professional development through the Reina Letizia Programme For Inclusion. The Reina Letizia Programme For Inclusion seeks to promote the improvement of the educational conditions of people with disabilities, paying special attention to aspects related to their professional development and to innovation and research, by granting direct aid to beneficiaries. Work will be done on the education and training of people with disabilities to guarantee their socio-labor inclusion in high value-added productive sectors related to research, innovation and entrepreneurship. Strengthening the role of people with disabilities as active agents in production of knowledge and the development of innovative programs and policies in this matter, both from the public and private spheres, promotes autonomy and facilitates knowledge of the real needs of these people. iii. Develop programs and actions to raise sensitivity and social awareness regarding disability and accessibility, recognizing and promoting good practices and innovative policies developed by both public administrations and private entities. This is planned to be achieved by investing on social awareness. Different actions would be developed in order to disseminate and promote good practices and innovative policies on disability and accessibility developed by both public administrations and private entities. One of these actions is the Reina Letizia Awards. The Reina Letizia Awards aim to promote the awareness of the rights of people with disabilities, social inclusion, equal opportunities, rehabilitation and prevention of disabilities. iv. Facilitate the exchange and collaboration in disability matters between the different levels of the Public Administration, as well as with the third sector of disability and other private entities. This is planned to be achieved by investing on institutional cooperation. The Royal Board may become a reference body and support for other administrations like regional or local, as well as other departments of the Central Administration, social organisations or foundations of the private sector. This would allow the transfer, dissemination and joint design of innovative policies and good practices in the field of disability. This strategic line would be transversal to the rest, since in all the previous lines, institutional cooperation must be the preferred object of the actions that are designed and implemented. A strategic planning is a method to achieve goals though a strategy generated for action in the short, medium and long term that will be carried out taking into account the mission, vision, and values of the organisation. It ensures that the decisions will accomplish the objectives set. The SWOT analysis or matrix is a strategic planning technique used to identify what SWOT stands for, strengths, weaknesses, opportunities, and threats, related to a project, in this case, or a business competition. Analysing the SWOT matrix for this plan facilitates recognition of the areas amenable to improvement. The strengths would include the capacities, resources and own knowledge that favour the development of the work. The Royal Board on Disability has an excellent trajectory and experience, a consolidated work, professional team commitment, a good publicprivate collaboration, powerful defined and ambitious disability legislation at both national and European level and an exceptional recognition of the social sector of disability. All of these, supported by the Royal Family that institutionally strengthens the presence of the Royal Board on Disability. Franco Jiménez, Laura - 16 - especially for those with cognitive disabilities. Easy to Read can help many people, we are not aware of the effect it can have. Easy to Read can help not only people with cognitive disabilities but also those who find it difficult to read, tourism moves millions of people from all nationalities with their different languages. Imagine getting to a place where you do not understand the language and there is nothing in your language. You can understand all or almost all the information with the rudiments of another language, such as English. This motivates and encourages Easy to Read format to continue to expand. This is not limited to removing communication barriers, but rather fosters enjoyment of culture, tourist environments, products and services on an equal basis by anyone with or without disabilities. It enables accessibility of all the information around us. Easy to Read at tourism venues could be found in the brochure at the entrance, which would allow the person to understand the basic information. Complete guides about a specific venue can be written, as the one about the “Gran Teatre del Liceu” in Barcelona (Associació Lectura Fàcil resources), in which each and every step is described and illustrated to make the visit as accessible as possible. Explanatory panels use such elaborate language that it is often difficult to understand, this can be easily translated into Easy to Read. In addition to being able to activate descriptive audio, interactive screens could provide the option to read the information in Easy to Read. There are many options to apply Easy to Read to make tourism more accessible and enable everybody to enjoy their right to access information. TFG-Turismo. Easy to Read for an Inclusive Tourism – a Guide to Seville 4 CHAPTER 4: METHODOLOGY The objective of this project is to propose a guide in Easy to Read format. Thanks to this method, information is accessible to many people who would find it difficult to understand it in a normally written format. An Easy to Read Guide to Seville explains the city’s main attractions as well as information about the culture. Seville mainly lives on tourism. It receives thousands of tourists every year because of its heritage. Promoting and taking care of such a heritage does not simply involve preserving it, but also making sure that people can certainly enjoy it. This guide as an accessibility support is not only useful for people with ASD but it is also of great help to other people with difficulty in understanding: attention deficit hyperactivity disorder (ADHD), the elderly, those who cannot read properly or people whose mother tongue is not English because they are from other countries. In this Chapter, I describe the process of elaboration, the sections included in the guide, some difficulties that came up during the lay out, and I mention a study on accessibility that could not be carried out, as well as the cognitive validation. 4.1 Writing the guide in Easy to Read This guide has been written using both methods of writing. Some of the information was translated from an initial text, but most of it was written directly, as I already knew the majority of the information on the guide. For the information I wanted to make sure was right, like dates or opening hours, I checked their official websites, or if they did not have, I checked the Seville Tourism Board. To write this guide I have followed the standards according to Inclusion Europe and Associació Lectura Fàcil. The design of the guide has been assisted by Adobe InDesign. The whole text uses Calibri fonts. Section headings – those in the index – are size 24pt, while sub-heading – those for monuments and attractions – are size 19pt. Normal texts are size 14pt and the defined words in the yellow boxes are size 13. There are some words hard to understand defined throughout the guide in yellow boxes. Their definitions are taken from the Cambridge Dictionary. There are headings for each section, and in some sections there are also sub-headings dividing it. The guide includes logos, pictograms and photographs. All the logos have been taken from the official website of what it represents (City Hall, transport company, tourism board…), while the pictograms have been taken from Arasaac and Vectorstock. All the photographs have been taken by myself. I intended them to be not only descriptive but that anyone coming to Seville was able to take them. There are nicer pictures from private buildings thus not to an accessible place. Additionally, the guide contains maps. They are of my own creation from base maps I already had or screenshots from the City Hall street map. For the itinerary map, the first idea was to take a screenshot from Google Maps website, as it is the map app that most people will recognise better. However, there was a “Temporarily closed” label next to every monument name due to the state of alarm we are currently living, which caused all monuments to close for safety reasons. There are QR codes leading to the website next to it, the websites are already changed to English to make it easier for the tourist to look for whatever they need. 4.2 Guide sections The sections in which I have divided and organised the guide are the ones I found more helpful and clear. Firstly, I describe what is included in the guide and clarify all significant details: what is Easy to Read, the yellow boxes with the definitions and a summary of Franco Jiménez, Laura - 18 - the content. Secondly, I explain basic and important information about Seville like emergency numbers but also the location and some things that are different in other countries. Then, I mention transportation, “How to get to Seville” and “How to get around Seville”; I explain the means of transport to come to Seville and the ones to move around. After that comes the itinerary with a map describing the route suggested to visit the main landmarks and a description of each monument with information about price and opening hours. There is a section after the itinerary with some other significant attractions that would not fit into the route but worth mentioning. Finally, the section “Life in Seville” where I explain traditions like Spring Festivals or gastronomy, as well as sports and shopping. Seville is a city with a great tourist offer, since we can boast about a wide variety of types of tourism. Cultural tourism can be seen as the main tourist typology in Seville. The monuments declared World Heritage Site and events such as Holy Week and the Fair are the major tourist attractions. There is also great interest in Seville because of its gastronomy, good weather, business tourism, and, of course, sports tourism. Two good football teams from Seville play in the Spanish football league (LaLiga), Real Betis Balompié and Sevilla Fútbol Club, and they also play European competitions, attracting thousands of football fans to the city every season. MICE tourism is recently gaining popularity in Seville too. Based on the average overnight stay of 2,15 nights according to the City Hall on an article published the 31/01/2020 “El año turístico 2019 cerró en Sevilla con récord de 3,12 millones viajeros alojados en hoteles y apartamentos, 6,7 millones de pernoctaciones y una ocupación del 76,4 %”, I have chosen the places of greatest tourist relevance, excluding some such as “Isla de la Cartuja” or the Palatial houses so there is no information overload. In the guide was also going to be a logo if a monument was accessible for the different types of disabilities after a study but as I explain in section 4.4 Accessibility analysis of monuments and attractions, the analysis could not be performed due to the current situation. 4.3 Difficulties while making the guide Creating a tourist guide for people with disabilities is not easy. There have been many challenges. The first one was to come up with an easy itinerary to follow. It had to be as accessible as possible and include the must-see sights. Excluding places and organising the route so that it made sense was harsh. The main monuments and attractions should be at the beginning, but I could not eliminate places like the Fine Arts Museum because of how important it is, or Metropol Parasol because it is a shocking and interesting thing to see, that is how I came up with “More to see”. As mentioned in section 3.3 How to write in Easy to Read format, some difficulties and challenges stem from writing in a different way and style. To check if a sentence would be understandable, I would mentally translate it and think if disabled people I know would understand what I was trying to say. It was hard to realise when I was taking information for granted because I am used to it, but people who are not from Seville would probably not know. For example, how to get from Patio de Banderas to the University. Several snags were coming up when trying to visually arrange the pages. I had some beautiful photos that were not enough of an explanation. I had to divide a sentence to fit it into space because of its length. Writing a sentence in Easy to Read is not just writing it simple and clear; it also needs to be visually attactive. I want the guide to reach as many people as possible, regardless of the level or type of disability, which is why I made some changes to things like the map of Andalusia, at first it was green and Seville was coloured in red, it would be hard for people with daltonism to distinguish those colours so I changed the green to purple. TFG-Turismo. Easy to Read for an Inclusive Tourism – a Guide to Seville One of the things I found the most difficult was whether or not to translate a name. Some words cannot be changed so I would explain them. This was the case of the term “Tartessians”. Names referring to religious sculptures were complicated. “Cristo de la Pasión” can be easily translated as “Christ of Passion”. However, “Virgen de la Esperanza Macarena” was hard, so I had to check on the official website of the Brotherhood worshipping the said sculpture. The thing I found the most arduous was at the very end when the lay out was complete. Our brain would usually read what we seek to understand and omits, for example when there are two “the” in a row. So I analysed every detail, checked every full stop, read every sentence over and over, and made minor adjustments that most people would not even notice, but I had to make sure it was the best I could do in this situation. 4.4 Accessibility analysis of monuments and attractions Monuments and attractions have to meet some requirements for them to be considered accessible. The first thing that tourists usually do when they organise a trip is to check websites. Even though the “Royal Decree 1112/2018, of September 7, on the accessibility of websites and applications for mobile devices in the public sector” states that “it is required that public sector bodies' websites and mobile applications be based on common accessibility requirements established at European level”, public websites are not as accessible as they should. For example, on the Seville Tourism Board website, it is easier to search for the information in Google by writing “visitasevilla” and whatever you want the information about than searching for it on the website, there is not even a search bar. The way to test whether a monument is accessible to visit it with people who may face difficulties. Depending on whether a person has mobility or intellectual disability, the criteria followed to say if a place is accessible may vary. To test this, I planned to visit the monuments on the guide with a group of people with different intellectual disabilities. This visit was suspended due to the lockdown. However, we were going to follow a checklist in order to assess accessibility. It included the following questions: - How can we get there? - Is there a parking spot for people with mobility disabilities? - Is there public transport nearby? - Is there a taxi stop nearby? - Are streets car free? - Is there a pedestrian area around the monument? - Is the entrance somehow indicated? In which languages? By pictograms? - Is there a fast access for people with disabilities? - Is the entrance step free? If not, is it indicated? Is there an access ramp? - Are dogs for people with visual impairment allowed? - Are there explanatory panels with the prices? In which languages? - Is it free for people with disability? If not, is it for their companion? - Is the counter accessible for people with mobility disability? - Are audio guides free for people with disabilities? - Is there information available in Easy to Read? - Is there a guide trained to interact with people with cognitive disability? - Is there a guide for people with visual impairment? - Is there assistance for people in wheelchairs? - Are rules easy to understand? Are they explained with pictograms? - Are there lockers to keep stuff? Are they free? - Is there a ground level washroom? Is it indicated? Franco Jiménez, Laura - 20 - - In case a lift is needed, how is it indicated? Are buttons at an accessible height for people in wheelchairs? Do they use Braille? Is there an information screen? Does a buzz, noise or voice note notify door opening and the floor? - How is the information presented? Brochures, information panels, screens... - Is the text clear to see? Is it easy to understand? - Are there interactive screens? Are they easy to use? - Is there a route to follow? Is it easy to recognise? - Can staff recognise a person with cognitive disability? - Can staff interact with a person with cognitive disability? The main purpose to make the visit with a group of people with different intellectual disabilities was not only to check what is on the list, but also to see other barriers on site that as neurotypical person I may not think about. Not only did I try to take into account the monuments on the guide, but I could also extend these questions to any monument or tourist venue in any other city from other countries, in case I have the opportunity to write about other locations. The original plan was to add on the guide and the interactive online map if the monuments mentioned were accessible and for which types of disabilities. 4.5 Cognitive validation of the guide This guide cannot be considered as a proper guide in Easy to Read format for people with disabilities or reading difficulties, as it has not been validated due to the lockdown. As mentioned in Section 3.3, a document cannot be regarded as a proper document in Easy to Read format if it has not been proofread. To validate the guide in the future, I will get in touch with a number of organisations and travel to a city in the United Kingdom to test it on site with the people. Among the organisations, I am planning to contact the National Autistic Society, Down's Syndrome Association and some other organisations representing people with intellectual disabilities. I also plan to contact Save the Children UK, NGO for which I volunteer in Save the Children Spain, in order to test the guide with teenagers whose mother tongue is not English. I do not want to send the PDF and get feedback; I want to see how they react and interact with them. I hope this validation will take place in the near future, as soon as it is safe to travel again. The results of applying the use of the guide in context cannot be considered as a success or as a failure as people with disabilities have not used the guide yet. Once the guide is tested, as I previously mentioned, any tourist coming to Seville with any type of disability or reading impairment can use it. TFG-Turismo. Easy to Read for an Inclusive Tourism – a Guide to Seville 5 CHAPTER 5: THE GUIDE In this Chapter, I include the text proposed for the guide. Note that this Chapter only includes the text and that it has not been formatted in Easy to Read. The formatted version of the guide and the pictures included in it may be found at the end of this project, in the Appendix. Easy to Read Guide to Seville About the guide The aim of this guide is to provide accessible information. This information is in Easy to Read format. There are QR codes to access websites to extend the information. To scan the QR codes, open the camera on your smartphone, focus on the QR code and wait a few seconds. Click on the message appearing on the screen. It will take you to the website. © European Easy-to-Read Logo: Inclusion Europe. More information at www.inclusion-europe.eu/easy-to-read/ This guide is part of a BA project done in the Degree in Tourism at the School of Tourism and Finance of University of Sevilla. Author: Laura Franco Jiménez Supervisor: Manuel Padilla Cruz Cognitive validation: Not validated yet Photography: Laura Franco Jiménez Editing and layout: Laura Franco Jiménez How to use this guide? This guide provides information about Seville. This is an Easy to Read version. The words and their meaning are easy to read and understand. Words hard to understand are in bold characters. They are explained in a yellow box near the word. You will find some explanatory sections. In the green boxes you will find rules. In the red boxes you will find important facts. You will find information about the city. There are some facts like location, how to get to Seville or means of transport. There is an itinerary with the most important monuments in Seville. There are pictures of each monument, opening hours, the address and website with QR codes. There is an interactive map with the monuments in the itinerary, the places in “More to see” and cycleways. Useful information In an emergency, call 112. If you experience a robbery, loss, or any other problems during your trip, you can go to a police station of the National Police, the Civil Guard, or the Local Police. To call Spain from another country, add 0034 before the number that you are going to dial. To make a call from Spain to another country, add 00 and the code for the country Franco Jiménez, Laura - 22 - you are going to call and the phone number. Here you can access the 2 main tourism websites: Seville tourism website. www.visitasevilla.es/en Andalusia tourism website. www.andalucia.org/en/home Information about Seville Seville is the capital city of the self-governed region of Andalusia and the province of Seville. Seville is the largest province of Andalusia and the 4th largest city of Spain. The official language in Seville is Spanish. The official currency is the euro (€). You can exchange your currency in banks, exchange offices, airports, hotels and travel agencies. Seville is in the same time zone as Central Europe. Cities like Madrid, Zagreb, Paris or Amsterdam share the same time zone as Seville. London is 1 hour behind, Washington is 6 hours behind and Sydney is 10 hours ahead. Seville has Mediterranean climate. Summers are hot with no rain. Winters are mild with few rainy days. Springs and autumns are warm with some rainy days. There are more than 300 sunny days every year. Seville offers a wide variety of accommodation places. There are high-quality and economic hotels and apartments. Seville is the city with the largest amount of orange trees in the world. In case of health emergency, these are the public hospitals in Seville. Virgen Macarena Hospital: 955 00 80 00 3, Doctor Fedriani Street. Virgen del Rocío Hospital: 955 01 20 00 Manuel Siurot Avenue How to get to Seville By plane: There is only 1 airport in Seville. Its name is San Pablo Airport. San Pablo Airport is located 10 km away from the city centre. There is a bus from the airport to the city centre and the train stations. If you fly from outside of the European Union, you must bring your passport. By car: A network of highways connects Seville with all areas. A-49 arrives from Huelva and Portugal. A-92 arrives from Malaga and Granada. A-4 arrives from Cordoba and Madrid from the north and Cadiz from the south. A-66 arrives from Extremadura and the west of Spain. By train: There are 2 railway stations in Seville. Santa Justa is the main train station. It is 1 km away from the city centre. At this station there are trains going to and coming from important cities like Madrid, Barcelona, Malaga, Valencia, Cordoba or Cadiz. San Bernardo is a minor train station. At this station there are trains going to Cadiz and towns nearby (cercanías). There are different types of support for people with disabilities. - Audio guide service: for people with visual impairment. TFG-Turismo. Easy to Read for an Inclusive Tourism – a Guide to Seville - Atendo service: for people with mobility impairment. - Dialoga service: for people with hearing impairment. By bus: There are 2 bus stations in Seville. Plaza de Armas is the main bus station. It is 1 km away from the city centre. At this station there are buses going to and coming from important cities like Madrid, Barcelona, Malaga or Cadiz and towns near Seville. El Prado de San Sebastián is a minor bus station. At this station there are buses going to and coming from towns near Seville and towns in Huelva and Cadiz. By ship: There is 1 cruise terminal in Seville. It is at Las Delicias pier. Tourist cruises dock at Las Delicias pier. Seville is the only river port in Spain. How to get around Seville By bus: There are 44 lines working during the day. There are 8 lines working during the night. You can pay for the ticket on the bus. There is a bus card that you can reload. There are tourist bus cards for 1 or 3 days. There is a platform for wheelchairs to access the bus. There are reserved seats for people with a mobility disability. There are TVs informing about the next stop. This is the bus company logo. By tram: There is 1 tram line with 5 stops. It runs through the city centre. You can use the bus card to pay inside the tram. By underground: There is 1 underground line with 22 stations. There are 3 fare zones. The passage from 1 fare zone to another is called a “hop”. The price of the ticket depends on the number of hops between the point of origin and destination. This is the underground logo. By bike: There are more than 170 km of cycleways. Wheelchairs are allowed to move on the cycleway. The cycleway is marked in orange on the interactive map of the itinerary. By taxi: These are the main taxi companies and their phone number: Eurotaxi: 954476060 Teletaxi Sevilla: 954622222 Radio Taxi Sevilla: 954580000 Radio Taxi Giralda: 954675555 Walking: You can easily walk everywhere in Seville. Seville has a big city centre. The main tourist streets are car-free. Check an accessible route planner for the different disabilities. By tourist bus: Tourist buses offer a panoramic view from the top. There are 2 tourist bus companies in Seville. You can book tours on their websites. City Sightseeing is the red buses company. City Sightseeing is accessible for people in wheelchairs. This is City Sightseeing logo. Tour por Sevilla y Triana is the green buses company. This is Tour por Sevilla y Triana logo. Itinerary Here you can see the recommended itinerary. In this itinerary, you can find 12 of the most significant monuments in Seville. These monuments will get you to know the real Seville. Some monuments are very important. Franco Jiménez, Laura - 24 - The Cathedral, Royal Alcazar and Archive of the Indies were declared World Heritage Site by the UNESCO in 1987. These are the places in the itinerary: 1 City Hall 2 Cathedral 3 Archive of the Indies 4 Royal Alcazar 5 University of Seville 6 María Luisa Park 7 Plaza de España 8 Plaza de América 9 San Telmo Palace 10 Torre del Oro 11 Real Maestranza Bullring 12 Elisabeth 2nd Bridge You can find a map of Seville with the itinerary on the next page. You can add this itinerary to Google Maps on your phone. 1 City Hall Seville City Hall is placed between Plaza de San Francisco and Plaza Nueva. This building was built in the 16th century. There used to be a convent in this area. Plaza Nueva means New Square. It was not a square, it was the gardens of the convent. This part of the building is in Neoclassical style. Neoclassical style is an architectural style. It is simple, with big geometric forms. San Francisco Square has always been a commercial area. The decorations in this part of the building were never completed. Today we can still see the facade with stone blocks ready to be carved. It was declared Historic Artistic Monument of Spain in 1931. View of the City Hall from Plaza de San Francisco. This is the City Hall logo. Visits to the City Hall are guided. These are the times of the guided visits: Monday, Tuesday, Wednesday and Thursday at 19.30h. Saturday at 10h. Visits require prior reservation. Free entrance for people with disabilities and 1 companion. The visit is free on Saturdays. Ticket: €4 Ticket for people older than 65: €2 You can book your visit here: 912 30 22 00 or 610 64 94 10 Take Constitución Avenue to go to the Cathedral. 2 Cathedral The full name of the Cathedral is Cathedral of Saint Mary of the See. It was declared a World Heritage Site by the UNESCO in 1987. It is the largest Gothic cathedral in the world. Gothic is an artistic movement between the 12th and 16th centuries. It is the 3rd largest Christian temple in the world. TFG-Turismo. Easy to Read for an Inclusive Tourism – a Guide to Seville Before being a Christian cathedral, it was a Muslim mosque. The Mosque was transformed into the Cathedral of the archdiocese of the Kingdom of Seville in 1248. The Giralda is the bell tower of the Cathedral. The Giralda was once the tallest tower in the world. The Giralda was the minaret of the Mosque of Seville. The Moorish body is the oldest part. The Giralda does not have stairs. It has 35 ramps. The ramps were wide enough to allow the sultan to ascend riding a horse to see the beautiful view. On the top of the Giralda is the Giraldillo. The Giraldillo is a bronze sculpture. It represents the Faith. The shield she carries works as a weather vane to show the direction of the wind. You can see another part of the old Mosque in the Patio de los Naranjos (Orange trees Courtyard). Inside the Cathedral you can find Cristopher Columbus’ tomb. Cristopher Columbus discovered America continent in 1492. In the many chapels there are magnificent works of art. There are elements in Renaissance style, Baroque style and Neoclassical style. Renaissance is an artistic movement between the 15th and 16th centuries. Baroque style is a heavily decorated artistic style, between the 17th and the 18th centuries. In the chapels there are paintings by Murillo, Goya and Zurbarán. There are sculptures by Martínez Montañes, Juan de Mesa and Alonso Cano. The Main Altarpiece was designed by Pierre Dancart in 1482. An altarpiece is a work of art behind the altar. This altarpiece is considered Christianity’s best altarpiece. The Main Sacristy is in Renaissance style. There are important works of art in the Main Sacristy. In the Chalice Sacristy there is the painting “Santa Justa and Santa Rufina” by Goya. Santa Justa and Santa Rufina are Seville’s patron saints. In the Chapter Room there are paintings by Murillo. There are medieval kings buried in the Royal Chapel. Here you can find Ferdinand 3rd, Alfonso 10th and Peter 1st. Ferdinand 3rd conquered Seville in 1248. He is the Saint Patron of the city. He is also known as Ferdinand the Saint. Ferdinand 3rd is represented on Seville’s coat of arms. Alfonso 10th was an important king in the 13th century. He is also known as The Wise. Peter 1st of Castile and his wife Maria de Padilla. He ordered to build the Mudejar palace in the 14th century. Mass hours are different from tourist visit hours. You can check masses’ time on the website. The Cathedral is open on Monday from 11h. to 15.30h. From Tuesday to Saturday it is open from 11h. to 17h. On Sunday it is open from 14.30h. to 18h. Free entrance for people with disabilities and 1 companion. Ticket: €9. Reduced ticket: €4 The ticket includes a visit to the Church of the Divine Saviour. It is interesting to visit the rooftops. It is necessary to book in advance for this visit. You can book your visit here: 954 21 49 71 www.catedraldesevilla.es/cultural-visit2/ On the way out of the Cathedral is the Patio de los Naranjos. Turn right and walk around the Cathedral. You will see the Archive of the Indies on your left. 3 Archive of the Indies This building was designed by Juan de Herrera. It is in Renaissance style. Franco Jiménez, Laura - 32 - Palm Sunday and ends on Easter Sunday. Around 60 brotherhoods go to the Cathedral doing penance. Penance is an act that shows that you feel sorry about something that you have done. A brotherhood is a religious organisation that worships a religious sculpture of Jesus or Virgin Mary. These sculptures are carried on “pasos” (floats). The floats are carried by “costaleros” on their necks. Costaleros are the men under the floats. Big floats often weigh more than 2000 kilograms and are carried by up to 50 men each. The floats move to the rhythm of the processional marches (music). The “nazarenos” are the people who accompany the floats during the penance procession. Nazarenos wear distinctive cloaks and hoods, and carry candles or wood crosses according to their brotherhood. The Fair The Fair is a cultural and popular festival. It lasts 1 week. It is held 2 weeks after Holy Week. It takes place in the Real de la Feria. The Fair begins when the lights on the venue streets and main gate are turned on. This event is known as “alumbrao”. The alumbrao takes place on Saturday night. The streets are lit by “farolillos”. These are farolillos. The fairground booths where people dance, sing, eat and drink are called “casetas”. Casetas can be public or private. “Sevillanas” is the folk music that people dance with a specific choreography. The typical drink is “rebujito”. Rebujito is a mix of Manzanilla and SevenUp or Sprite. Manzanilla is white wine. People also drink Manzanilla without mixing it up. Women dress up with the typical flamenca dress. Every flamenca dress is different. In this picture there is a woman deressed up with the flamenca dress. In the background there are casetas. This picture is in a street of the Real de la Feria. Sports In Seville you can enjoy all kinds of sports. The most important sport that people support is football. There are 2 football teams in Seville. Both football teams play in LaLiga. You can take a tour to visit each stadium and their museums. You can check opening hours and prices on their websites. Real Betis Balompié has won 2 Spanish Cups and 1 League Championship. Real Betis was founded in 1907. Real Betis plays at Benito Villamarín Stadium. Heliópolis Avenue. https://en.realbetisbalompie.es/betis-tour/ Sevilla Fútbol Club is worldwide known for its numerous participations in international championships. Sevilla F.C. has won the UEFA Europa League 5 times. Sevilla F.C. Museum is the only place where you can see 5 UEFA Europa League cups together. Sevilla has also won 1 European Super Cup, 5 Spanish Cups, 1 Spanish Super Cup and 1 League Championship. Sevilla F.C. is the 2nd oldest football club in Spain. It was founded in 1890. Sevilla F.C. plays at Ramón Sánchez-Pizjuán Stadium. Sevilla Fútbol Club Street. Audioguides for the tour are free. https://www.sevillafc.es/en/tour-sevillafc Sevilla F.C. badge with the 5 Europa Leagues. Food Food is another attraction of Seville. Breakfast is between 8h. and 11h. Lunch is between 14h. and 16h. Dinner is between 21h. and 23h. There are many “bares” where people spend time with their family and friends. After work, midday or the evening, always are good times to go to a bar. In every bar you will find the word “tapa”. A tapa is a small portion of food. It allows you to taste different dishes in one meal. Olive oil is used to cook almost every dish. Some typical tapas from Seville: TFG-Turismo. Easy to Read for an Inclusive Tourism – a Guide to Seville Pescaíto frito: fried fish. Caracoles: snails with spices. Montaíto: small sandwich. Serranito: pork meat, jamón, tomato and fried green pepper sandwich. Gazpacho: cold tomato, pepper and garlic soup. Cocido Andaluz: chickpeas and meat stew. Pringá: minced meat from the “cocido” (stew). Huevos a la flamenca: fried eggs with vegetables and sauce. Cola de toro: bull’s tail served as a stew. Tortilla de patatas: potato omelette. Shopping Shopping is an attraction in Seville, too. In Seville you will find unique shopping opportunities. You can buy typical high quality products. For example, pottery and ceramics in Triana or haute couture flamenco dresses. Also, the handmade products about iconographic representations of Holy Week. That can be sculptures, incense, woodwork or candles, among others. This is a picture of an incense shop, “Inciensos A. Fiances” at Jesús de la Pasión Square. (Back cover) Easy to Read Guide to Seville Enjoy Seville thanks to this guide with accessible information written in Easy to Read format. Discover all the monuments and main attractions. Find out about traditions and life in Seville. Words explained in the yellow boxes: An itinerary is the plan of a journey that includes the route and places that you visit. A time zone is one of the areas into which the world is divided according to what time it is there. Climate is the usual condition of the weather in a place. Currency is the money used in a country. A World Heritage Site is a natural or man-made site, area, or structure recognized as being of outstanding international importance and therefore as deserving special protection. UNESCO means United Nations Educational, Scientific and Cultural Organization. A convent is where a group of religious people live. To carve is to make the stone into a shape. A Christian temple is where people who believe in God go to pray. A Muslim mosque is where people who believe in Mahomet go to pray. An archidiocese is the area of jurisdiction of a group of churches. A sultan is a ruler in some Muslim countries. A coat of arms is a special shield that is the sign of a family, university, or city. A merchant is a person who buys and sells products. An Industrial construction is a building in which goods are produced. A moat is a deep channel dug round an important place in order to protect it from attacks. The headquarters is the place from where an organisation is controlled. Ceramic panels are made of clay that has been shaped and then fired until they get hard. The Tartessians lived in the south coast of Spain between the 2nd and 1st centuries Before Christ. An orphan is a child whose parents are dead. Franco Jiménez, Laura - 34 - Nautical means related to ships or sailing. Mannerism is an artistic movement from the 16th century. Wooden means made of wood. To worship means to have or show a strong feeling of respect and admiration. Haute couture is the creation of exclusive custom-fitted clothing. TFG-Turismo. Easy to Read for an Inclusive Tourism – a Guide to Seville 6 CHAPTER 6: CONCLUSION Inclusive tourism and initiatives like this guide make it possible that we truly live in a global world that is closer to being equal and fair every day. They seek to overcome the physical and cognitive barriers that keep us all from enjoying our rights. We live in a society in constant evolution and demanding solutions for the diverse needs. One of the groups that is increasingly affected is the one of those with some kind of disability. As a society, we should avoid any type of social isolation towards any type of person and their environment. Nowadays, awareness of cognitive disabilities is rising, which means that inclusion is increasing due to visibility. More and more organisations are innovating and creating all sorts of things to make life accessible for anyone who needs it. However, this awareness needs to be broadened in order to continue to evolve and become an inclusive society where everyone can really leverage human rights. Inclusive tourism embraces the entire community of travellers by creating an environment where everyone can participate. Tourism is a field in which inclusion is a must; thus, to provide support makes a difference and entitles everybody to their rights. Traveling provides all kinds of life lessons, which are necessary to feel freedom, to learn about different cultures and to have access to information. Even though accessibility is oriented towards people with disabilities, there are many people who can benefit from any improvement in access to heritage and tourism, since neither of us is exempt from the need of any of these elements that facilitate effective accessibility at any point in our lives. The objective of accessibility is to make all people participate in cultural life and be part of it as everyone else. All this arises from the appearance of barriers that can be found in cultural venues, such as the lack of accessible information. Initiatives such as the recent publication of Easy to Read brochures in four museums in the Community of Madrid, like the Lope de Vega House Museum and the Cervantes Birthplace Museum, gives visibility to this format. The fact that people with disabilities have access to tourism in a way that gives them the same learning as for any other neurotypical person, benefits all of us in a common social enrichment. We are all human beings, we can all try to have the same experiences, sometimes with support. The aim of this project was to elaborate and propose a useful guide in Easy to Read format. The full version of the guide is included in the Appendix. The purpose of the guide is to bring information closer to those who are interested in visiting Seville but find barriers in communication. Written texts may be hard to understand and prevent them from accessing information. The objective of a guide in Easy to Read format is to make tourist information accessible for anyone struggling to read, due to a cognitive disability, vision problems or not being fluent in the language written, among others. Easy to Read documents in tourism should be available for everyone who needs them. Thanks to this guide, the information on Seville will be more accessible for those who need it. If it were well received by the tourist sector in Seville and organisations of people with disabilities, I would like it to be able on the Seville Tourism Board website, as well as physically at the tourist offices, libraries or any associations of people with disabilities. It could begin to raise awareness and to make visibility beyond the field of disabilities, if we all realized the general advantages that I have mentioned. The first problem that appeared was the fact that I did not know how to write in Easy to Read. I got in touch with several associations including the local Instituto de Lectura Fácil with no luck until I found the course in Catalan at Laboratori de Lletres by Associació Lectura Fàcil in Barcelona. The problem that took me the longest to solve has been finding a program with which to lay out the guide. All the programs I found on the internet were not very complete or I had to pay for it. Finally, thanks to some YouTube tutorials, I learned to manage Adobe InDesign. Another problem was the map. I wanted to make the screenshots from Google Maps since it is the map that most people are more familiar with, but there is this “Temporarily closed” label next to every monument name that could confuse tourists in the future. I solved it by taking screenshots from the City Hall’s city Franco Jiménez, Laura - 36 - map. Also, for the translation of names such as the “Museo de Artes y Costumbres Populares”, I found the problem that there is no consensus between the different tourism boards so I had to decide which would be easier to understand. One of the issues that I find about a guide in Easy to Read format is that as simple as it seems, it is hard to write and layout in this format. There are very few people who are really qualified to write this way, plus, it should be a group work in which all participants must be familiar with the needs of the target group. To put some disadvantages to this format, I would note that it reduces the rigor of the data in terms of accuracy, for example instead of saying “between 1623 and 1654” we would just say “during/in the 17th century” which does not overwhelm the reader with trivial details and so they can remember the important facts better. In any case, there is always a resource where you can go further if you wish, for which there is specific information. This Guide to Seville can be enhanced by suggested improvements during the validation process that still needs to be made. It could also contain other routes with discarded places, as I wanted to focus on the main attractions, rejecting places such as Palatial houses or the Aquarium. Likewise, it could include a short historical overview with information about the Tartessians, the Romans, the Visigoths, the Arabs, the conquer by Ferdinand III, becoming one of the most important cities in the whole world during the 16th century or the 1929 and 1992 World Exhibitions. It could also mention some illustrious people born in Seville like Diego Velázquez, Bartolomé Esteban Murillo or Aníbal González. The guide could provide more information about the leisure offer in Seville, like the “tablaos flamencos”, golf courses, AIRE Ancient Baths, gastronomy courses in the Market of Triana, or even the International PRE Horse Fair (SICAB). It could also mention other sports that are important to the city, like basketball, as we have a local team; rowing, since international athletes come to train in Seville; or running, considering the good weather we have and that Zurich Marathon Seville is the flattest and one of the most important marathons in Europe. It could be expanded with much more information about Seville’s surrounding towns, like Santiponce where we can find Itálica archaeological remains, Carmona with its Moorish Alcazar, or the many churches in Écija. It could even offer suggestions on daytrips about cultural tourism in other nearby cities like Cordoba or Granada or sun and beach tourism in cities such as Cadiz or Malaga. It was difficult to reduce the information to the most basic since a guide about Seville can include many data. I know the biggest mistake that I have made during the elaboration of this guide is that there was no group of people with cognitive disabilities involved in the process, which was not possible due to the circumstances of the state of alarm situation. Nevertheless, I hope this research work is useful and can be applied once is tested, so that people with cognitive disabilities and anyone who may need it can access information adapted to their impairment. Also, I would like to continue on this path and collaborate in the elaboration of Easy to Read guides in English or Spanish for other locations. I strongly believe in the positive repercussions that this guide can have in the tourist sector of Seville, leaning on projects like the “Junta de Andalucía General Tourism Plan 2021- 2027” approved last 5th of May 2020 and published on the 13th May 2020, where it mentions in the third article, section b, that the aim is “to guide the offer of tourist products towards inclusivity, diversity, accessibility, excellence, deseasonalization and respect for the environment” in which it . As stated on the first article of the Universal Declaration of Human Rights “All human beings are born free and equal in dignity and rights.” I am willing to make this statement come true helping in this way, as we already know the inequalities that inclusive tourism faces. If we all make our tiny contribution, we can live in a more just and equal world. TFG-Turismo. Easy to Read for an Inclusive Tourism – a Guide to Seville 7 CHAPTER 7: BIBLIOGRAPHY Agencia Estatal Boletín Oficial del Estado. Real Decreto 1112/2018, de 7 de septiembre, sobre accesibilidad de los sitios web y aplicaciones para dispositivos móviles del sector público. Retrieved from https://www.boe.es/diario_boe/txt.php?id=BOE-A-2018-12699 on the 18/04/2020. Arenas, L; Madero L. (2018). Cómo medir y mejorar los niveles de inclusión de personas con TEA en el centro educativo (pp. 39-54). Salamanca. Ediciones Universidad de Salamanca. Asociación Lectura Fácil Madrid. Materiales. Retrieved from https://www.lecturafacilmadrid.com/materiales/ on the 10/02/2020. Asociación para la movilidad personal ecológica de Sevilla. Mapa Carril de Micromovilidad. Retrieved from https://ampes.es/movilidad-personal/carril-bici/ on the 15/04/2020. Associació Lectura Fàcil. Curs “Escriure en Lectura Fàcil”. Barcelona, 06/03/2020. Associació Lectura Fàcil. Recursos. Retrieved from http://repositori.lecturafacil.net/ca 10/02/2020. Ayuntamiento de Sevilla, Centro de Referencia de la Discapacidad Turismo accesible en Sevilla. Retrieved from http://discapacidadsevilla.org/gdas/turismo_accesible.html on the 23/01/2020. Ayuntamiento de Sevilla, Servicio de Estadística. Callejero de Sevilla. Retrieved from https://www.sevilla.org/servicios/servicio-de-estadistica/callejero/callejero on the 30/05/2020. Ayuntamiento de Sevilla. (2020). Noticias. El año turístico 2019 cerró en Sevilla con récord de 3,12 millones viajeros alojados en hoteles y apartamentos, 6,7 millones de pernoctaciones y una ocupación del 76,4 %. Retrieved from https://www.sevilla.org/actualidad/noticias/el-ano-turistico-2019-cerro-en-sevilla- con-un-record-de-3-12-millones-viajeros-alojados-en-hoteles-y-apartamentos-6-7- millones-de-pernoctaciones-y-una-ocupacion-media-del-76-4 on the 03/05/2020. Ayuntamiento de Sevilla. Claves del plan de actuación para la accesibilidad universal en calles, edificios públicos y servicios municipales de Sevilla. Retrieved from https://www.sevilla.org/actualidad/blog/claves-del-plan-de-actuacion-para-la- accesibilidad-universal-en-calles-edificios-publicos-y-servicios-municipales-de-sevilla on the 28/03/2020. Ayuntamiento de Sevilla. Visitas a la Casa Consistorial de Sevilla. Retrieved from https://www.sevilla.org/actualidad/visitas-casa-consistorial on the 05/05/2020. Ayuntamiento de Terrasa. Ciudad accesible. Retrieved from https://www.terrassa.cat/es/ciutat-accessible on the 15/02/2020. Boletín Oficial de la Junta de Andalucía. Acuerdo de 5 de mayo de 2020, del Consejo de Gobierno, por el que se aprueba la formulación del Plan General del Turismo Sostenible de Andalucía META 2027. Retrieved from https://www.juntadeandalucia.es/boja/2020/90/1 on the 30/05/2020. Bus turístico Sevilla. Tours in Seville. Retrieved from https://sevilla.busturistico.com/en/home_en/ on the 04/05/2020. Cambridge University Press. Cambridge Dictionary. Retrieved from https://dictionary.cambridge.org/ on the 30/05/2020. Catredral de Sevilla. Cultural visite. Retrieved from https://www.catedraldesevilla.es/cultural-visit2/ on the 05/05/2020. Franco Jiménez, Laura - 38 - Centro Aragonés para la Comunicación Aumentativa y Alternativa (ARASAAC). Accesibilidad cognitiva en las «Bodas de Isabel de Segura». Retrieved from http://aulaabierta.arasaac.org/ejemplos-de-uso-de-caa-accesibilidad-cognitiva-bodas- de-isabel-de-segura on the 10/02/2020. Centro Aragonés para la Comunicación Aumentativa y Alternativa (ARASAAC). Pictograms. Retrieved from http://www.arasaac.org/ on the 10/05/2020. City Sightseeing Worldwide. Seville. Retrieved from https://citysightseeing.com/en/1/seville on the 04/05/2020. Códigos QR. Generador de Códigos QR. QR codes. Retrieved from https://www.codigos-qr.com/generador-de-codigos-qr/ on the 14/05/2020. Consejería de Educación de la Comunidad de Madrid, EducaSAAC. Retrieved from http://educasaac.educa.madrid.org/ on the 05/03/2020. Consejería de Turismo, Regeneración, Justicia y Administración Local de la Junta de Andalucía. Disfruta de un turismo accesible en Andalucía. Retrieved from http://www.juntadeandalucia.es/ctrjal/ctrjal/destinosturisticosaccesibles/es/provincia/se villa on the 28/03/2020. Consorcio Turismo de Sevilla. Accessible Route planner. Retrieved from http://visitasevilla.es/en/planificador/tipo on the 30/05/2020. Consorcio Turismo de Sevilla. Aeropuerto de Sevilla, bus, taxi. Retrieved from https://www.visitasevilla.es/sites/default/files/inlinefiles/AEROPUERTO_SEVILLA_BUS_TAXI.pdf on the 21/01/2020. Consorcio Turismo de Sevilla. Archaeological Museum. Retrieved from https://www.visitasevilla.es/en/museum-fine-arts-and-other-places/archaeologicalmuseum on the 09/05/2020. Consorcio Turismo de Sevilla. Archive of the Indies. Retrieved from https://www.visitasevilla.es/en/museum-fine-arts-and-other-places/archive-indies on the 07/05/2020. Consorcio Turismo de Sevilla. Church of the Divine Salvador. Retrieved from https://www.visitasevilla.es/en/monuments-and-culture/church-divine-salvador on the 14/05/2020. Consorcio Turismo de Sevilla. Hospital de Las Cinco Llagas. Retrieved from https://www.visitasevilla.es/en/more-see/hospital-de-las-cinco-llagas on the 11/05/2020. Consorcio Turismo de Sevilla. Las Setas. Retrieved from https://www.visitasevilla.es/en/more-see/las-setas on the 11/05/2020. Consorcio Turismo de Sevilla. Legends and labyrinths of Santa Cruz. Retrieved from https://visitasevilla.es/en/history/legends-and-labyrinths-santa-cruz on the 12/05/2020. Consorcio Turismo de Sevilla. María Luisa Park. Retrieved from https://www.visitasevilla.es/en/maria-luisa-park-and-other-gardens/maria-luisa-park on the 09/05/2020. Consorcio Turismo de Sevilla. Museum of Fine Arts. 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The Torre del Oro. Retrieved from https://visitasevilla.es/index.php/en/monuments-and-culture/torre-del-oro on the 10/05/2020. Consorcio Turismo de Sevilla. Triana Bridge. Retrieved from https://www.visitasevilla.es/en/more-see/triana-bridge on the 10/05/2020. Dilo fácil. Selección de proyectos realizados. Retrieved from https://dilofacil.wordpress.com/nuestra-experiencia/ on the 12/03/2020. Disability Awareness. Sunflower Lanyard Program for Hidden. Retrieved from https://www.disabled-world.com/disability/awareness/sunflower-lanyard.php on the 10/02/2020. Disneyland Paris. Visitors with Disabilities or Special Needs. Visitors with Mental or Cognitive Disabilities. Retrieved from https://www.disneylandparis.com/en-gb/guestservices/guests-with-mental-or-cognitive-disabilities/ on the 11/02/2020. Empresa Pública para la Gestión del Turismo y del Deporte de Andalucía, S. A. Consejería de Turismo, Regeneración, Justicia y Administración Local de la Junta de Andalucía. 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Retrieved from https://www.museodelprado.es/aprende/enciclopedia/voz/velazquez-diego-rodriguez- de-silva-y/264aa37c-c2ac-4690-9b7d-b9eccb5978e9 on the 12/05/2020. Hermandad de María Santísima de la Esperanza Macarena. Retrieved from https://www.hermandaddelamacarena.es/en/ on the 11/05/2020. Hermandad Sacramental Esperanza de Triana. Retrieved from http://www.esperanzade-triana.es/ on the 11/05/2020. Hospital de los Venerables Sacerdotes. Cultural visit. Retrieved from https://hospitalvenerables.es/cultural-visit/ on the 12/05/2020. Ilunion Hotels. An accessible world. Retrieved from http://nosotros.ilunionhotels.com/en/un-mundo-diferente/un-mundo-accesible on the 12/02/2020. Inclusion Europe. Easy to Read. Retrieved from https://easy-to-read.eu/europeanstandards/ on the 02/02/2020. Inclusion Europe. Logo. Retrieved from https://easy-to-read.eu/european-standards/ on the 02/02/2020. Isla Mágica. An island to get lost. Retrieved from https://www.islamagica.es/en/ on the 13/05/2020. 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UK tourism industry. England’s Inclusive Tourism Action Group (EITAG). Retrieved from https://www.visitbritain.org/business-advice/englands-inclusive-tourism-action-group on the 22/03/2020. UNESCO. Cathedral, Alcázar and Archivo de Indias in Seville. Retrieved from https://whc.unesco.org/en/list/383 on the 03/05/2020. United Nations. 2030 Sustainable Development Goals. Retrieved from https://sustainabledevelopment.un.org/?menu=1300 on the 14/03/2020. United Nations. Convention on the Rights of Persons with Disabilities (13/12/2006). Retrieved from https://www.un.org/development/desa/disabilities/convention-on-the- rights-of-persons-with-disabilities/convention-on-the-rights-of-persons-with-disabilities- 2.html on the 18/03/2020. United Nations. Universal Declaration of Human Rights. Retrieved from https://www.un.org/en/universal-declaration-human-rights/ on the 30/05/2020. 76 How to use this guide This guide provides information about Seville. This is an Easy to Read version. The words and their meaning are easy to read and understand. Words hard to understand are in bold characters. They are explained in a yellow box near the word. You will find some explanatory sections: In the green boxes you will find rules. You will find information about the city. There are some facts like location, how to get to Seville or means of transport. There is an itinerary with the most important monuments in Seville. There are pictures of each monument, opening hours, the address and website with QR codes.and if it is accessible for people with different disabilities. There is an interactive map with the monuments in the itinerary, the places in “More to see” and cycleways. An itinerary is the plan of a journey that includes the route and places that you visit� They are explained in a yellow box near the word. Useful information In an emergency, call 112 If you experience a robbery, loss, or any other problems during your trip, you can go to a police station of the National Police, the Civil Guard, or the Local Police. To call Spain from another country, add 0034 before the number that you are going to dial. To make a call from Spain to another country, add 00 and the code for the country you are going to call and the phone number. Here you can access the 2 main tourism websites: Seville tourism website. www.visitasevilla.es/en Andalusia tourism website. www.andalucia.org/en/home In the red boxes you will find important facts. 98 Currency is the money used in a country� A time zone is one of the areas into which the world is divided according to what time it is there. Climate is the usual condition of the weather in a place� Seville is in the same time zone as Central Europe. Cities like Madrid, Zagreb, Paris or Amsterdam share the same time zone as Seville. London is 1 hour behind, Washington is 6 hours behind and Sydney is 10 hours ahead. Seville has Mediterranean climate. Summers are hot with no rain. Winters are mild with few rainy days. Springs and autumns are warm with some rainy days. There are more than 300 sunny days every year. Seville offers a wide variety of accommodation places. There are high-quality and economic hotels and apartments. Seville is the city with the largest amount of orange trees in the world. In case of health emergency, these are the public hospitals in Seville. Virgen Macarena Hospital: 955 00 80 00 3, Doctor Fedriani Street Virgen del Rocío Hospital: 955 01 20 00 Manuel Siurot Avenue Information about Seville Seville is the capital city of the self-governed region of Andalusia and the province of Seville. Seville is the largest province of Andalusia and the 4th largest city of Spain. Flag of Spain Map of Spain Andalusia is highlighted in purple. Flag of Andalusia Map of Andalusia Seville is highlighted in red. The official language in Seville is Spanish. The official currency is the euro (€). You can exchange your currency in banks, exchange offices, airports, hotels and travel agencies. 1110 How to get to Seville By plane There is only 1 airport in Seville. Its name is San Pablo Airport. San Pablo Airport is located 10 km away from the city centre. There is a bus from the airport to the city centre and the train stations. If you fly from outside of the European Union, you must bring your passport By car A network of highways connects Seville with all areas. A-49 arrives from Huelva and Portugal. A-92 arrives from Malaga and Granada. A-4 arrives from Cordoba and Madrid from the north and Cadiz from the south. A-66 arrives from Extremadura and the west of Spain. By train There are 2 railway stations in Seville. Santa Justa is the main train station. It is 1 km away from the city centre. At this station there are trains going to and coming from important cities like Madrid, Barcelona, Malaga, Valencia, Cordoba or Cadiz. San Bernardo is a minor train station. At this station there are trains going to Cadiz and towns nearby (cercanías). There are different types of support for people with disabilities. - Audio guide service: for people with visual impairment. - Atendo service: for people with mobility impairment. - Dialoga service: for people with hearing impairment. By bus There are 2 bus stations in Seville. Plaza de Armas is the main bus station. It is 1 km away from the city centre. At this station there are buses going to and coming from important cities like Madrid, Barcelona, Malaga or Cadiz and towns near Seville. El Prado de San Sebastián is a minor bus station. At this station there are buses going to and coming from towns near Seville and towns in Huelva and Cadiz. This is the cercanías logo� 1312 By ship There is 1 cruise terminal in Seville. It is at Las Delicias pier. Tourist cruises dock at Las Delicias pier. Seville is the only river port in Spain. How to get around Seville By bus There are 44 lines working during the day. There are 8 lines working during the night. You can pay for the ticket on the bus. There is a bus card that you can reload. There are tourist bus cards for 1 or 3 days. There is a platform for wheelchairs to access the bus. There are reserved seats for people with a mobility disability. There are TVs informing about the next stop. This is the bus company logo. www.tussam.es/en By tram There is 1 tram line with 5 stops. It runs through the city centre. You can use the bus card to pay inside the tram. By underground There is 1 underground line with 22 stations. There are 3 fare zones. The passage from 1 fare zone to another is called a “hop”. The price of the ticket depends on the number of hops between the point of origin and destination. This is the underground logo. www.metro-sevilla.es/en 1514 By bike There are more than 170 km of cycleways. Wheelchairs are allowed to move on the cycleway. The cycleway is marked in orange on the interactive map of the itinerary. By taxi These are the main taxi companies and their phone number: Eurotaxi: 954476060 Teletaxi Sevilla: 954622222 Radio Taxi Sevilla: 954580000 Radio Taxi Giralda: 954675555 Walking You can easily walk everywhere in Seville. Seville has a big city centre. The main tourist streets are car-free. Check an accessible route planner for the different disabilities. https://visitasevilla.es/en/planificador/tipo By tourist bus Tourist buses offer a panoramic view from the top. There are 2 tourist bus companies in Seville. You can book tours on their websites. City sightseeing is the red buses company. City Sightseeing is accessible for people in wheelchairs. This is CitySightseeing logo. https://city-sightseeing.com/en/1/seville Tour por Sevilla y Triana is the green buses company. This is Tour por Sevilla y Triana logo. https://sevilla.busturistico.com/en/home_en/ 1716 Judería Street A World Heritage Site is a natural or man-made site, area, or structure recognized as being of outstanding international importance and therefore as deserving special protection. UNESCO means United Nations Educational, Scientific and Cultural Organization� Itinerary Here you can see the recommended itinerary. In this itinerary, you can find 12 of the most significant monuments in Seville. These monuments will get you to know the real Seville. Some monuments are very important. The Cathedral, Royal Alcazar and Archive of the Indies were declared World Heritage Site by the UNESCO in 1987. These are the places in the itinerary: 1 City Hall 2 Cathedral 3 Archive of the Indies 4 Royal Alcazar 5 University of Seville 6 María Luisa Park 7 Plaza de España 8 Plaza de América 9 San Telmo Palace 10 Torre del Oro 11 Real Maestranza Bullring 12 Elisabeth 2nd Bridge You can find a map of Seville with the itinerary on the next page. You can add this itinerary to Google Maps on your phone. 1918 HORIZONTAL MAP 2120 1 City Hall Seville City Hall is placed between Plaza de San Francisco and Plaza Nueva. This building was built in the 16th century. There used to be a convent in this area. Plaza Nueva means New Square. It was not a square, it was the gardens of the convent. This part of the building is in Neoclassical style. Neoclassical style is an architectural style. It is simple, with big geometric forms. San Francisco Square has always been a commercial area. The decorations in this part of the building were never completed. Today we can still see the facade with stone blocks ready to be carved. It was declared Historic Artistic Monument of Spain in 1931. View of the City Hall from Plaza de San Francisco. To carve is to make the stone into a shape� A convent is where a group of religious people live� This is the City Hall logo. Visits to the City Hall are guided. These are the times of the guided visits: Monday, Tuesday, Wednesday and Thursday at 19.30h. Saturday at 10h. Visits require prior reservation Free entrance for people with disabilities and 1 companion. The visit is free on Saturdays. Ticket: €4 Ticket for people older than 65: €2 You can book your visit here: 912 30 22 00 or 610 64 94 10 https://casaconsistorialsevilla.sacatuentrada.es/en Main entrance to the City Hall at Plaza Nueva. 2322 Take Constitución Avenue to go to the Cathedral. 2 Cathedral The full name of the Cathedral is Cathedral of Saint Mary of the See. It was declared a World Heritage Site by the UNESCO in 1987. It is the largest Gothic cathedral in the world. Gothic is an artistic movement between the 12th and 16th centuries. It is the 3rd largest Christian temple in the world. Before being a Christian cathedral, it was a Muslim mosque. The Mosque was transformed into the Cathedral of the archdiocese of the Kingdom of Seville in 1248. A Muslim mosque is where people who believe in Mahomet go to pray� An archidiocese is the area of jurisdiction of a group of churches� A Christian temple is where people who believe in God go to pray� The Giralda is the bell tower of the Cathedral. The Giralda was once the tallest tower in the world. The Giralda was the minaret of the Mosque of Seville. The Moorish body is the oldest part. The Giralda does not have stairs. It has 35 ramps. The ramps were wide enough to allow the sultan to ascend riding a horse to see the beautiful view. On the top of the Giralda is the Giraldillo. The Giraldillo is a bronze sculpture. It represents the Faith. The shield she carries works as a weather vane to show the direction of the wind. You can see another part of the old Mosque in the Patio de los Naranjos (Orange trees Courtyard). Inside the Cathedral you can find Cristopher Columbus’ tomb. Cristopher Columbus discovered America continent in 1492. A sultan is a ruler in some Muslim countries� 2524 In the many chapels there are magnificent works of art. There are elements in Renaissance, Baroque and Neoclassical styles. Renaissance is an artistic movement between the 15th and 16th centuries. Baroque style is a heavily decorated artistic style, between the 17th and the 18th centuries. In the chapels there are paintings by Murillo, Goya and Zurbarán. There are sculptures by Martínez Montañes, Juan de Mesa and Alonso Cano. The Main Altarpiece was designed by Pierre Dancart in 1482. An altarpiece is a work of art behind the altar. This altarpiece is considered Christianity’s best altarpiece. The Main Sacristy is in Renaissance style There are important works of art in the Main Sacristy. In the Chalice Sacristy there is the painting “Santa Justa and Santa Rufina” by Goya. Santa Justa and Santa Rufina are Seville’s patron saints. In the Chapter Room there are paintings by Murillo. There are medieval kings buried in the Royal Chapel. Here you can find Ferdinand 3rd, Alfonso 10th and Peter 1st. Ferdinand 3rd conquered Seville in 1248. He is the Saint Patron of the city. He is also known as Ferdinand the Saint. Ferdinand 3rd is represented on Seville’s coat of arms. Alfonso 10th was an important king in the 13th century. He is also known as The Wise. Peter 1st of Castile and his wife Maria de Padilla. He ordered to build the Mudejar palace in the 14th century. Mass hours are different from tourist visit hours. You can check masses’ time on the website. The Cathedral is open on Monday from 11h. to 15.30h. From Tuesday to Saturday it is open from 11h. to 17h. On Sunday it is open from 14.30h. to 18h. Free entrance for people with disabilities and 1 companion. Ticket: €9 Reduced ticket: €4 This ticket includes a visit to the Church of the Divine Saviour. It is interesting to visit the rooftops. It is necessary to book in advance for this visit. You can book your visit here: 954 21 49 71 www.catedraldesevilla.es/cultural-visit2/ A coat of arms is a special shield that is the sign of a family, university, or city� This is the Main Altarpiece� 3938 9 San Telmo Palace San Telmo Palace was built in the 17th century in Baroque style. It was a University of Merchants to educate the orphans of sailors. It was designed by Leonardo de Figueroa. On its north facade there are 12 statues of illustrious people from Seville. It became a seminary in the 20th century. It has been the headquarters of the presidency of the Junta de Andalucía since 1992. Visits are free but require prior reservation Book your visit here: [email protected] Send full name and ID number of the person making the reservation. Thursdays from 16h. to 21h. Saturdays from 10h. to 14h. and 16h. to 20h. www.visitasevilla.es/en/more-see/san-telmo-palace An orphan is a child whose parents are dead� The next destination is San Telmo Palace. Place yourself in front of the Museum of Folk Arts and Traditions. On your left there is an exit to the street. You can take that exit and turn right or you can continue walking through the park. The suggested route on this guide is through the park. Walk through the park with the fence and the street on your left. Continue walking until you get to a big paved street. Here you have Plaza de España on your right and this on the picture on your left, outside the park. Take this exit. Cross the street to the building marked in red. This is the Costurero de la Reina (Queen’s sewing room). Continue walking on that sidewalk with the river on your left. You will soon see San Telmo Palace on your right. 4140 Continue walking with the river on your left. You will soon see the Torre del Oro on your left. 10 Torre del Oro Torre del Oro means Tower of Gold. It was a defensive tower. It protected the city from invasions from the Guadalquivir River. It was part of the Islamic defence system. The tower was built in the 13th century. It is 36 meters tall. Inside the Tower is the Maritime Museum. In this Museum, there are important documents of the nautical history of Seville. Opening hours: Monday to Friday it opens from 9.30h. to 18.45h. Weekends it opens from 10.30h. to 18.45h. Closed on bank holidays. Free entrance on Monday. Free entrance for people w with disabilities. Ticket: €3 Reduced ticket: €1.50 Nautical means related to ships or sailing� Continue walking with the river on your left. You will see the Real Maestranza Bullring on your right. 11 Real Maestranza Bullring This is 1 of the most important bullrings in the country. A bullring is where bullfights take place. A bullfight is a performance in which a person fights and usually kills a bull. You can visit the museum where there are paintings, sculptures, costumes and bullfighting posters. Learn more about the world of bullfighting here. Opening hours for the tourist visit: Bullfighting days it is open from 9.30h. to 15h. From November to March it is open from 9.30h. to 19h. From April to October it is open from 9.30h. to 21h. Entrance is free on Mondays from 15h. to 19h. Ticket: €8 Reduced ticket for students and people older than 65 years: €5 4342 Check the Real Maestranza Bullring’s website for more information: https://realmaestranza.com/en/home/ Continue walking with the river on your left. You will soon see the Elisabeth 2nd Bridge. 12 Elisabeth 2nd Bridge It is also known as Puente de Triana (Triana Bridge). It connects Seville with Triana neighbourhood. This bridge is the oldest in Seville. It was built in the 19th century. There are 10 bridges over the Guadalquivir River in Seville. Guadalquivir means big river. The name Guadalquivir comes from the Arabic language. Here ends the itinerary. Royal Alcazar 4544 More to see There are more monuments worth a visit. Fine Arts Museum The Fine Arts Museum is the city’s most important museum. Inside the museum there are paintings and sculptures. There are paintings by Murillo, Velázquez, Valdés Leal or Zurbarán. This building was a convent. It is in Mannerist style. It is the 2nd most important art museum in Spain. Check their website for more information: www.visitasevilla.es/en/museum-fine-arts- and-other-places/museum-fine-arts Room 5 of the Museum. Opening hours: Monday closed except bank holiday. From Tuesday to Saturday it is open from 9h. to 21h. Sunday and bank holidays it is open from 9h. to 15h. It is free for people from the European Union countries. Ticket: €1.50 Museo Square. Mannerism is an artistic movement from the 16th century� Wooden means made of wood� Metropol Parasol Metropol Parasol is a contemporary construction. It is the largest wooden structure in the world. It is known as Las Setas because of its shape. Las Setas means the Mushrooms. You can enjoy magnificent views of the city from the panoramic rooftop terrace. There is a market and some restaurants on the ground floor. The Antiquarium is a museum on the underground floor. In the Antiquarium there are archaeological remains discovered on site. These remains are mainly from Roman and Moorish times. Opening hours: From Sunday to Thursday it is open from 9.30h. to 22.30h. Friday and Saturday it is open from 9.30h. to 23h. Free entrance for people with disabilities. Ticket: €3. The ticket includes a free drink. Encarnación Square. 4746 There is a museum in the Basilica. In the Museum you can learn the history of the Macarena Brotherhood. You can see the belongings used in their procession. The Museum is open from Monday to Sunday from 9.30h. to 21h. Ticket: €5 Ticket for people with disabilities: €1 Check their website for more information: www.hermandaddelamacarena.es/en/ In front of the Basilica is the headquarters of the Andalusian Parliament. It is also known as the Hospital of the 5 Holy Wounds. This building was a hospital from the 16th to the 20th century. Visits are free but require prior reservation Macarena neighbourhood In the Macarena neighbourhood there are some important monuments. You can find the remains of the Walls and Macarena Arch. The Walls were built during the Islamic period. Macarena Arch is 1 of the walls’ access points. There are only 3 access left. Next to the Arch is the Macarena Basilica. In this Basilica you can find Our Lady of Hope Macarena. Our Lady of Hope Macarena is 1 of the most famous sculptures worshipped during Holy Week. The visit to the Basilica is free. It is open from Monday to Sunday from 9h. to 14h. and from 17h. to 21h. To worship means to have or show a strong feeling of respect and admiration. 4948 Hospital of the Venerable Priests This building was built in the 17th century in Baroque style. It was the home for elderly priests. A priest is a man ordained to perform religious activities. Nowadays it is the Diego Velázquez Research Center. Diego Velázquez was an important 17th century painter. He was born in Seville. The Research Center is a place to research and promote Velázquez’s legacy. Check their website for prices and opening hours: https://hospitalvenerables.es/cultural-visit/ You can also contact on: 954 56 26 96 8, Venerables Square. Book your visit to the Parliament here: http://www.parlamentodeandalucia.es/ opencms/export/portal-web-parlamento/ elparlamento/sede/visitas.htm Santa Cruz neighbourhood Santa Cruz and San Bartolomé neighbourhoods are the city’s old Jewish quarters. There are beautiful hidden corners and narrow streets. There are squares such as Doña Elvira Square or Alianza Square where you can enjoy a beer under the sun. Bartolomé Esteban Murillo lived in 8, Santa Teresa Street. Murillo was an important 17th century painter. He was born in Seville. A view of Vida Street. 5150 Triana neighbourhood The Triana neighbourhood is located on the west bank of the river. In this neighbourhood there are many attractions for visitors. Triana is famous for ceramics and pottery. Pottery is the activity of making clay objects by hand. The Triana Ceramic Centre was a ceramics factory. In this Centre there is an exhibition of ceramics in different artistic styles. The Castle of San Jorge was an Almohad Castle. There are archaeological remains of the Almohad era. The Almohads were the Muslims who ruled Seville between the 12th and 13th centuries. This Castle was also the local headquarters of the Spanish Inquisition. The Inquisition was a religious organisation that took care of the Catholic faith and traditions. A view of Triana from Torre del Oro. Iglesia del Divino Salvador Iglesia del Divino Salvador means Church of the Divine Saviour. It is the 2nd most important church in the city after the Cathedral. This church was built in the 17th century. It is in Baroque style. There are 14 Baroque altarpieces inside. There are 2 important sculptures of Jesus Christ. The Christ of Love by Juan de Mesa and the Christ of Passion by Martínez Montañés. These sculptures are carried out in procession during Holy Week celebrations. The church opens from Monday to Saturday from 11h. to 17.30h. On Sunday it opens from 15h. to 19h. Ticket: €4. Free entrance for people with disabilities. Salvador Square. 5352 Isla Mágica Isla Mágica is a theme park. This park is inspired by the American continent and the city of Seville in the 16th century. In Isla Mágica you have a lot of attractions. There are shows, restaurants and shops too. There is a water park called Agua Mágica. There are slides, a wave pool and a sandy beach. Check their website for prices, schedule and opening hours: www.islamagica.es/en/ You can also contact on: 954 48 70 30 Descubrimientos Avenue. In Triana there are important religious buildings. Santa Ana Church is the oldest and largest church in Triana. Santa Ana Church was built in the 13th century. In the Chapel of the Sailors you can find Our Lady of the Hope of Triana. Our Lady of the Hope of Triana is 1 of the most famous images worshipped during Holy Week. In the Christ of the Expiration Basilica you can find the magnificent image of the Christ of the Expiration. The Christ of the Expiration is carried out in procession during Holy Week. This is Our Lady of the Hope of Triana. 5554 Life in Seville Spring Festival There are 2 main festivals in the local culture. These festivals are the Holy Week (Semana Santa) and the Fair (Feria). Holy Week and the Fair take place during spring. Holy Week Holy Week is a religious and artistic festivital. It is 1 of the most important cultural events in the world. It commemorates Christ’s Passion. The Holy Week begins on Palm Sunday and ends on Easter Sunday. This is a picture of Our Lady of Hope Macarena. Around 60 brotherhoods go to the Cathedral doing penance. Penance is an act that shows that you feel sorry about something that you have done. A brotherhood is a religious organisation that worships religious sculptures of Jesus or Virgin Mary. These sculptures are carried on “pasos” (floats). The floats are carried by “costaleros” on their necks. Costaleros are the men under the floats. Big floats often weigh more than 2000 kilograms and are carried by up to 50 men each. The floats move to the rhythm of the processional marches (music). The “nazarenos” are the people who accompany the floats during the penance procession. Nazarenos wear distinctive cloaks and hoods, and carry candles or wood crosses, according to their brotherhood. This is a picture of Santa Marta Brotherhood. 5756 The Fair The Fair is a cultural and popular festivital. It lasts 1 week. It is held 2 weeks after Holy Week. It takes place in the Real de la Feria. The Fair begins when the lights on the venue streets and main gate are turned on. This event is known as “alumbrao”. The alumbrao takes place on Saturday night. The streets are lit by “farolillos”. These are farolillos. The fairground booths where people dance, sing, eat and drink are called “casetas”. Casetas can be public or private. The “sevillanas” is the folk music that people dance with a specific choreography. The typical drink is “rebujito”. Rebujito is a mix of Manzanilla and SevenUp or Sprite. Manzanilla is white wine. People also drink the Manzanilla without mixing it up. Women dress up with the typical flamenca dress. Every flamenca dress is different. In this picture there is a woman deressed up with the flamenca dress. In the background there are casetas. This picture is in a street of the Real de la Feria.