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Sistemas de información Ejecutivos (EIS): Un estudio descriptivo sobre la situación en España

Roldán Salgueiro, José Luis

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1RH[LVWLyFRPSURPLVRSRUSDUWHGHODDOWDGLUHFFLyQ  1  7DEOD(VSyQVRURSHUDWLYRGHO(,63RUFHQWDMHGHFDVRVSUHJXQWDGHUHVSXHVWDVP~OWLSOHV )UHFXHQFLD 3RUFHQWDMHGH FDVRV 'LUHFWRUGHOGHSDUWDPHQWRGHLQIRUPiWLFD6,   'LUHFWRUGHQLYHOVXSHULRUGHiUHDIXQFLRQDO   'LUHFWLYRLQWHUPHGLR  3HUVRQDOVWDII  2WUR   1  7DEOD1LYHOHVGHDXWRULGDGGHORVXVXDULRVGHO(,6SUHJXQWDGHUHVSXHVWDVP~OWLSOHV )UHFXHQFLD 3RUFHQWDMHGH FDVRV 3UHVLGHQWH   &RQVHMHURGHOHJDGR   'LUHFWRUJHQHUDO   'LUHFWRUHVIXQFLRQDOHVGHQLYHOVXSHULRU   'LUHFWLYRVLQWHUPHGLRV   2WURV   1  5ROGiQ6DOJXHLUR-/6LVWHPDVGHLQIRUPDFLyQHMHFXWLYRV(,68QHVWXGLRGHVFULSWLYRVREUHOD VLWXDFLyQHQ(VSDxDHQ0-6HOYD'RP QJXH]>(G@/DHPSUHVDGHOVLJOR;;,)LQDQ]DVWHFQRORJ DV VLVWHPDVGHLQIRUPDFLyQ9RO,,SS&iGL]'LSXWDFLyQGH&iGL]6HUYLFLRGH3XEOLFDFLRQHV  7DEOD,QIRUPDFLyQTXHFRQWLHQHHO(,6SUHJXQWDGHUHVSXHVWDVP~OWLSOHV )UHFXHQFLD 3RUFHQWDMHGH FDVRV &RPHUFLDOYHQWDV   )LQDQFLHUD   3URGXFFLyQ   5HFXUVRVKXPDQRV   &DOLGDG   &RPSHWLGRUHV   *HVWLyQGHLQYHQWDULRV   0HUFDGRLQGXVWULD   3URYHHGRUHV   3ODQLILFDFLyQHVWUDWpJLFD   6HUYLFLRVH[WHUQRVGHQRWLFLDV  &RWL]DFLyQEXUViWLO  2WUDV  1  7DEOD3UHVHQWDFLyQGHODLQIRUPDFLyQGHXQ(,6SUHJXQWDGHUHVSXHVWDVP~OWLSOHV )UHFXHQFLD 3RUFHQWDMHGH FDVRV 3RUiUHDVIXQFLRQDOHV   3RUSURGXFWRV   3RUiUHDVJHRJUiILFDV   3RUXQLGDGHVHVWUDWpJLFDVGHQHJRFLR   3RULQGLFDGRUHVFODYHGHUHQGLPLHQWR   3RUSURFHVRV   3RUSUR HFWRV   2WUDV  1  7DEOD)XHQWHVGHGDWRVTXHDOLPHQWDQDO(,6SUHJXQWDGHUHVSXHVWDVP~OWLSOHV )UHFXHQFLD 3RUFHQWDMHGH FDVRV %DVHVGHGDWRVFRUSRUDWLYDV   %DVHVGHGDWRVGHODViUHDVIXQFLRQDOHV   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