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Rela ional con lic is no oo bad o employees when hey ha e de eloped
hei emo ional in elligence skills
Mi iam Beni ez y Juan A. Se ano-O ega
Malaga Uni e si y
Team con lic cons i u es one o he mos p e alen
eam p ocesses in he wo kplace (Bení ez e al.,
2011; De D eu, 2010), especially in compe i i e
o ganiza ional con ex s, such as, uni e si y
o ganiza ions (Ma hiesen & Eina sen, 2007). De
Wi , G ee , & Jehn (2012) 's me hanalysis showed
ha , eam con lic is no always nega i e o
employees well-being. I s e ec s a e depending on
he con lic ype and con lic con ex s. In his sense,
esea ch has shown ha , ask con lic could be
posi i e o job sa is ac ion and, ela ionship con lic
consequences o well-being could be bu e when
eam membe s ha e good skills o sol e con lic s
(De D eu e al., 2004; Seong & Choi, 2014).
Emo ional in elligence has come o be seen as akey
concep o he de elopmen o o ganiza ions.
Especially in p o essions ha equi e con inuous
managemen o in e pe sonal ela ionships, such as,
eache s (Ex eme a & Fe nández-Be ocal, 2004,
Jiménez & López-Za a, 2007). When indi iduals a e
in a con lic si ua ion, wha e e he ype, hey ace
he same ones in luenced by hei emo ional s a e
(Ba y & Fulme , 2004; Mon es 2014). The e o e,
employees wi h high emo ional in elligence may be
be e able o cope wi h con lic -induced s ess han
people who do no ha e such a skill (A ms ong e
al., 2011). Howe e , despi e he exis ence o
empi ical e idence on he in luence o emo ional
in elligence on he adequa e managemen o
con lic , he e a e ew s udies ha ha e analyzed he
mode a ing ole o emo ional in elligence in he
ela ionship be ween bo h ypes o con lic ( ask and
ela ionship con lic ) and bu nou .
This s udy ex ends he con lic li e a u e by
examining he mode a ing ole o emo ional
in elligen on he ela ionship be ween wo con lic
ypes ( ask con lic and ela ionship con lic ) and
bu nou co e (emo ional exhaus ion and
depe sonaliza ion).
Hypo hesis 1 (H1): Task con lic will be less
posi i ely ela ed o bu nou han ela ionship
con lic .
Hypo hesis 2 (H2): Emo ional In elligence will
modula e he ela ionship be ween ask con lic and
bu nou (emo ional exhaus ion and
depe sonaliza ion). Thus, ask con lic will be
posi i ely ela ed o bo h dimensions o bu nou , only
when employees ha e low le els o emo ional
in elligence.
Hypo hesis 3 (H3): Emo ional In elligence will
modula e he ela ionship be ween ela ionship
con lic and bu nou (emo ional exhaus ion and
depe sonaliza ion) bu e ing his posi i e link.
Pa icipan s: 171 uni e si y employees. Teache s
and esea che s (76.6%), Concie ge S a (11.7%)
and Lib a y (11.7%). Mean age o 46.76 (SD 9.3) and
a mean enu e o 51.07 mon hs (SD 267.22). Being
50.9% women and he es men.
Ques ionnai es:
CIT (Bení ez e al., 2012) o measu e ask con lic (α
= .76)and ela ionship con lic (α= .86).
TMMS-24 (Fe nández-Be ocal e al, 2004) o
measu e emo ional in elligence. Emo ional a en ion
dimension (α= .89), emo ional cla i y dimension (α=
.89)and α= .88 o he emo ional epai dimension.
Spanish e sion o MBI (Mañas e al., 1998) o
measu e bu nou . α= .88 o depe sonaliza ion and α
= .85 o emo ional exhaus ion.
Rega ding he ole o in ag oup con lic , esul s
e ealed ha no only con lic abou pe sonal
issues o ela ionship con lic is posi i ely
associa ed o bu nou , also ask con lic . So, i
con lic is no managed in eams, i can ha e
de imen al consequences o o ganiza ional,
indi idual and g oup ou comes (Ayoko, Ha el, &
Cullen, 2002; De D eu & Van Vianen, 2001).
Al hough companies s i e o in oduce con lic
esolu ion p og ams in o hei employees
(Polkingho n e al., 2006), oday, emo ional
managemen aining s ill has majo limi a ions
(Ka z, Sosa & Ha io , 2016). Howe e , his s udy
shows ha in o de o bu e he nega i e e ec s o
ask and ela ionship con lic aining employees on
he emo ional in elligen skill is necessa y in se ice
o ganiza ion (e.g., uni e si ies)
In oduc ion
Aim and Hipo heses
Me hod
Table 2. Hie a chical Reg ession Analysis Examining he
mode a ing ole o Emo ional In elligence on he
ela ionship be ween bo h con lic ypes and Emo ional
Exhaus ion
Conclusions
Table 3. Hie a chical Reg ession Analysis Examining he
mode a ing ole o Emo ional In elligence on he
ela ionship be ween bo h con lic ypes and
depe sonalisa ion.
The main esul s showed ha : (a) ask con lic is
posi i ely ela ed o emo ional exhaus ion and
depe sonaliza ion, bu his link is less high han
ela ionship con lic link (ß= .20;p<.05,ß= .40,
p<.01 o emo ional exhaus ion) and (ß= .17,p<.05
ß= .26,p<.01 o depe sonaliza ion) espec i ely;
(b) emo ional a en ion plays a posi i e and
mode a ing ole, jus o he link be ween
ela ionship con lic and emo ional exhaus ion (ß=
.13,p<.05); (c) emo ional cla i y plays a nega i e
and mode a ing ole be ween ela ionship con lic
and bo h bu nou dimensions (ß= -.13,p<.05 o
emo ional exhaus ion; ß= .19,p<.01 o
depe sonaliza ion), and a posi i e mode a ing ole
be ween ask con lic and despe sonaliza ion (ß=
.18,p<.05).
* p < .05 wo- ailed, ** p <. 01 wo- ailed.
Resul s
* p < .05 wo- ailed, ** p <. 01 wo- ailed.
* p < .05 wo- ailed, ** p <. 01 wo- ailed.